Key Account Specialist

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

AIT Worldwide Logistics is seeking a detail-oriented Key Account Specialist to manage global operational duties, including quoting, tracking, vendor relations, and high-level customer service. The role emphasizes international air/ocean operations, QMS compliance, and report generation.

You will serve as the primary contact for designated customers, coordinate multi-modal freight, and ensure timely communication, problem resolution, and accurate documentation.

Qualifications

• 3-5 years experience preferred
• Associates' Degree or equivalent required
• Experience in international operations is mandatory
• Freight forwarding experience is preferred
• Experience with CargoWise system is preferred
• Proficiency with Microsoft Suite
• Strong problem solving skills with ability to develop new ideas and innovative solutions
• Excellent oral and written communication skills
• High attention to details and accuracy
• Ability to work in a high volume, fast paced environment

Responsibilities

• Act as the primary contact for designated customers and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction
• Tracking and tracing shipments daily; maintain notes and status codes in systems
• Quoting and routing freight across multiple transportation modes and services
• Answer phone calls and respond to emails promptly
• Manage daily on-time and defect codes, carrier re-weighs and ensure masters rated
• Assisting local sales and offices with freight issues
• Scan and file paperwork daily
• Other duties as needed

Skills

Problem solving

Communication skills

Attention to detail

Adaptability

Microsoft Office

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

Key Account Specialist

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Key Account Specialist will be responsible for a multitude of global operational duties including quoting, tracking & tracing, vendor/agent relations, problem resolution, and high-level customer service. Special expertise and experience in international air operations, QMS compliance, ocean service liaison and report generation.

Responsibilities

• Act as the primary contact for designated customers and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction
• Tracking and tracing shipments on a daily basis. Track overhead shipments daily and route accordingly. Maintain notes and correct status codes in AIT's systems for all shipments assigned. Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends
• Quoting and routing freight across multiple transportation modes and services: Domestic & Internet
• Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour
• Manage daily on time and defect codes, carrier re-weighs and insure all masters rated
• Assisting local sales and offices with freight issues
• Scan and file all paperwork daily
• Other duties as business deemed necessary
• The wage range for this position is $27.40-$38.70 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

• 3 -5 years experience preferred
• Associates' Degree or equivalent required
• Experience in international operations is mandatory
  • Freight forwarding experience is preferred
  • Experience with CargoWise computer system is preferred
• Proficiency with Microsoft Suite
• Strong problem solving skills with ability to develop new ideas and innovative solutions
• Excellent oral and written communication skills
• High attention to details and accuracy
• Ability work and adapt in a high volume, fast paced work environment

What AIT Can Offer You

• In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.