Air Import Operations Agent III

AIT Worldwide Logistics, Inc.; Coppell (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus potential

Medical, Prescription, Vision, Dental

401(k) and Tuition Reimbursement

Paid Parental Leave

Vacation days and holidays

Employee Support

Job summary

AIT Worldwide Logistics, Inc. is seeking an International Operations Agent to coordinate the day-to-day air export of international freight from the USA.

You will qualify shipping requirements, prepare quotations, and manage end-to-end shipment processing in Cargowise while tracking progress and resolving issues. You will collaborate with customers and partners to ensure on-time delivery, accurate billing, and adherence to SOPs and KPIs, contributing to a reliable, customer-focused logistics

Qualifications

• High School diploma or GED.
• 3-5 years’ industry experience in export/import operations
• ITAR and Dangerous Goods regulations knowledge preferred
• CargoWise experience a plus
• Proficient in Microsoft Office suite
• Excellent communication skills both verbal and written
• Ability to multi-task in a high volume, fast-paced environment
• High attention to detail and strong organizing skills
• Ability to work autonomously and within a team environment

Responsibilities

• Coordinate day-to-day air export of international freight shipments from the USA.
• Qualify customer shipping requirements and obtain necessary documentation for quotations.
• Process shipments in Cargowise including data entry, scheduling, AES entry, airline bookings, routing, and milestones.
• Track shipments, communicate delays, and resolve customer issues.
• Bill shipments per company guidelines and timelines; coordinate with partners and cartage agents.
• Collaborate with local sales teams to address problems with customers and partners.
• Ensure adherence to SOPs and KPIs across shipments and operations.
• Handle all aspects of air export operations, including customer service and billing.

Skills

Team player

Work ethic

Growth mindset

Customer service

Communication skills

Multi-tasking

Attention to detail

Autonomy

Education

High School diploma or GED

Tools

CargoWise

Microsoft Office

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The International Operations Agent is responsible for coordinating the day-to-day air export of international freight forwarding shipments out of the USA of international transportation based upon customer requests.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing and operational milestone updates.
• Coordinate the day to day air export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems, and work to resolve customer issues.
• Responsible for all aspects of air export international operations such as customer service, data entry of shipments, operations, and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications

• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

• High School diploma or GED required.
• 3-5 years’ industry experience in export/import operations
• Previous work experience in ITAR and Dangerous Goods regulations preferred
• Cargo-wise experience a plus!
• Proficient in Microsoft Office suite
• Excellent communication skills both verbal and written
• Ability to multi-task in a high volume, fast-paced working environment
• High attention to detail and strong organizing skills
• Ability to work autonomously and within a team environment

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.