Operations Agent

Lynden; Carson (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Discretionary Bonus Program

Healthcare

Paid Time Off

Holidays

Retirement Plan

Tuition Reimbursement Program

Extras

Job summary

Lynden Logistics in Carson, CA seeks an Operations Agent to support our Domestic Operations team. You will manage the full lifecycle of freight shipping—from price quoting to final delivery.

This is a safety-sensitive position with a 4:00 PM–12:30 AM schedule and overtime/on-call availability as needed. Responsibilities include processing BOLs, tracking shipments, billing support, regulatory compliance, and coordinating with internal/external customers.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of freight forwarding, air freight, or domestic operations experience.
• Ability to obtain a STA badge.
• Must pass a pre-employment drug test (including marijuana).
• Excellent customer service and attention to detail.

Responsibilities

• Process shipment documentation such as bill of ladings (BOLs), delivery manifests, and safety data sheets.
• Track and trace shipments and enter delivery reporting updates into our operational system.
• Support timely client and vendor billing/collections operations.
• Assess, analyze, and solve complex shipping situations while meeting expectations.
• Provide outstanding, friendly service through daily communication with internal and external customers.
• Maintain compliance with HAZMAT, IATA, and DOT regulations, SOPs, and company standards.
• Support warehouse operations by loading, unloading, and staging freight as needed.
• Respond to emails and customer requests in a timely manner.

Skills

Customer service

Data entry accuracy

Microsoft Office

Tariffs & procedures

Pricing math

Communication

Reading tariffs & docs

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lynden Logistics is looking for an Operations Agent to support our Domestic Operations team in Carson, CA. As our Operations Agent, you’ll support the full life cycle of our freight shipping services – from price quoting to final delivery. This is a safety sensitive position.

Pay Range $28–$32 per hour.

Position Schedule Monday – Friday, 4:00 PM – 12:30 AM, with overtime and on-call availability as needed.

What You’ll Be Doing

• Process shipment documentation such as bill of ladings (BOLs), delivery manifests, and safety data sheets.
• Track and trace shipments and enter delivery reporting updates into our operational system.
• Support timely client and vendor billing/collections operations.
• Assess, analyze, and problem solve complex, gray-area shipping situations while meeting company and customer expectations.
• Provide outstanding, friendly service through daily communication with internal and external customers.
• Maintain compliance with HAZMAT, IATA, and DOT regulations, SOPs, and company standards.
• Support our warehouse operations by loading, unloading, and staging freight as needed.
• Respond to emails, customer requests, and operational issues in a timely manner.

Benefits You Can Look Forward To

• Discretionary Bonus Program – Additional bonuses paid out depending on job and company performance.
• Healthcare – Medical, dental and vision plans with employee contributions as low as $5 for you and your family.
• Paid Time Off – 17 days paid time off, PTO days increase with years of service.
• Holidays – 6 paid holidays and 2 floating holidays.
• Retirement Plan – 401(k) with up to 50% of the first 6% contributed matched.
• Tuition Reimbursement Program – Up to 50% of educational expenses reimbursed after 1 year of service.
• Extras – Life Insurance, Health and Wellness Program, Accidental Death & Dismemberment Insurance, Transit Reimbursement Program, Long Term Disability Coverage and Employee Assistance Program at no cost to you!

To succeed in this role, you’ll need these skills:

• Excellent customer service skills.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency with Microsoft Office and a willingness to learn new operational systems.
• Strong mathematical aptitude for pricing, weights, and measurements.
• Excellent oral and written communication skills.
• Ability to read and interpret tariffs, procedures, and operational documents.

And These Qualifications

• High school diploma or equivalent.
• Minimum of three years of freight forwarding, air freight, or domestic operations experience.
• Ability to obtain a STA badge.
• Must pass a pre-employment drug test (including marijuana).

Extra Credit If You Have

• Familiarity with Hawaii trade lanes.
• Forklift experience.

We personally review all candidates and promise to respond to all applications within 5 business days of applying.