Assistant Restaurant Manager

Burger King; New Haven (CT); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Ongoing leadership development

People-first culture

Job summary

Rackson in New Haven, CT is seeking an Assistant General Manager to oversee shift operations, support the management team, and uphold brand standards for service, food quality, and safety.

You will lead a team, manage guest satisfaction, and optimize labor and cash handling while driving profitability across the restaurant. This role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• English communication required; Spanish comprehension helpful.
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
• Proficient in food preparation, production, and delivery; knowledge of food safety procedures.
• Strong leadership skills; able to stay calm and professional under pressure.
• Able to handle confidential information with discretion and involve the right stakeholders.
• Willingness to learn all areas of restaurant operations and work multiple stations.
• Available to work weekends, evenings, and holidays.
• Reliable transportation to work and company events.

Responsibilities

• Oversee shift operations to ensure smooth store functioning and guest service.
• Support the Management Team in staff management and financial performance.
• Enforce brand standards for service, food quality, and safety.
• Plan and execute shift operations with cost-control guidelines.
• Lead and develop talent, fostering teamwork and accountability.
• Ensure compliance with labor laws and safety procedures.
• Coordinate staffing, inventory, and administrative duties.
• Identify trends and implement improvement plans for long-term sales growth.
• Train Team Members and maintain safety standards.
• Perform other duties as assigned.

Skills

Leadership

Team management

Communication

Cash handling

Food safety

Staff training

Decision making

Time management

Spanish comprehension (helpful)

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Restaurant management software

Job description

The Assistant General Manager (AGM) oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They support the Management Team in staff management and financial performance management, playing a pivotal role in implementing policies, ensuring safety standards, and fostering a positive work environment. As the GM's right hand, they assist in decision-making, training, and maintaining overall restaurant efficiency and profitability. The AGM will assist in executing limited GM duties as needed.

Essential functions include, but are not limited to:

• Demonstrates self-awareness, motivates self and others, and proactively seeks feedback.
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Creates a supportive environment for team members and resolves concerns promptly.
• Treats employees with respect, recognition, and manages sales and labor tracking effectively.
• Maintains cleanliness, maintenance, and service standards to uphold brand image.
• Plans and executes shift operations efficiently, following company guidelines for cost control.
• Leads with empathy, fairness, and a focus on teamwork, identifying and developing talent for future roles.
• Applies financial understanding to improve business decisions and ensure cash handling procedures are followed.
• Ensures compliance with labor laws.
• Coordinates restaurant operations, including staffing and inventory management, and completes administrative duties.
• Identifies trends and implements action plans for improvement, focusing on long-term sales growth.
• Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members.
• Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
• Other duties as assigned.

What Will Make You Successful:

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
• Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self-motivated and action-oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time.Frequently squat or stoop to reach items on low shelves or off the floor.Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.

What You Can Expect from Us:

• Competitive salary and bonus program
• 401(k) with company match
• Paid time off
• Ongoing career and leadership development
• People-first culture
• Authentic, values-based leadership

About the Company:

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

169 Whalley Ave, New Haven, CT 06511, USA