Restaurant Shift Leader

Rackson Restaurants, LLC; Newark (DE); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive salary + bonus

401(k) with company match

Health, dental, vision insurance

Paid time off

Career and leadership development

Scholarship opportunities

People-first culture

Values-based leadership

Job summary

Rackson Restaurants, LLC is seeking a Restaurant Shift Leader to guide daily operations at Burger King – BKC-02663 in Newark, DE. You will lead a team, ensure brand standards, manage guest interactions, and drive service excellence during your shift.

Ideal candidates have fast-food experience, a high school diploma or restaurant management exposure, and a commitment to teamwork, training, and cost-aware operation. Join a people-first culture focused on growth and leadership.

Qualifications

• Must be at least 18 years of age.
• High school diploma or restaurant management experience.
• Previous fast food restaurant experience required.
• Proficient reading, writing, math and computer/POS skills.

Responsibilities

• Motivate self and others while supporting shift operations.
• Lead by example and maintain brand standards.
• Interact with guests and resolve concerns promptly.
• Manage sales and labor tracking in Rackson systems.
• Ensure cash handling procedures are followed.
• Plan and execute shift operations efficiently.
• Lead with empathy and teamwork.
• Identify and develop talent for future roles.
• Apply financial understanding to improve business decisions.
• Manage shift activities for operational excellence.
• Ensure compliance with labor laws and regulations.
• Support the success of the business hands-on as needed.

Skills

Leadership

Communication

Teamwork

English proficiency

Spanish comprehension

Reliability

Attendance & punctuality

Self-motivation

Education

High school diploma or equivalent

Restaurant management experience

Tools

POS familiarity

Job description

Restaurant Shift Leader

BKC-02663

Contract and Pay

Full-timePart-time

$16.25 - 18.25 per hour

Responsibilities

• Demonstrates self-awareness and ability to motivate self and others.
• Proactively seeks and accepts feedback.
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Creates a supportive environment for team members to excel.
• Interacts with guests and resolves concerns promptly and effectively.
• Treats employees with respect and recognition.
• Manages sales and labor tracking within Rackson systems.
• Ensures cash handling procedures are followed by others.
• Adheres to food and cash control guidelines.
• Maintains cleanliness, maintenance, and service standards to uphold brand image.
• Plans and executes shift operations efficiently.
• Follows company guidelines for cost control and resource utilization.
• Leads with empathy, fairness, and a focus on teamwork.
• Identifies and develops talent for future roles.
• Applies financial understanding to improve business decisions.
• Manages shift activities for operational excellence.
• Ensures compliance with labor laws and regulations.
• Supports the success of the business hands‑on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
• Other duties as assigned.

What Will Make You Successful

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required.
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self‑motivated and action‑oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time.Frequently squat or stoop to reach items on low shelves or off the floor.Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision Insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People‑first culture
• Authentic, values‑based leadership

Location

Burger King - BKC-02663

2690 Kirkwood Hwy, Newark, DE 19711, USA

About the Company

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values‑based leadership. Putting people first is at the core of our company culture. Come be a part of our all‑star team!