Operations Administration Manager

Waste Resource Management, Inc.; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401(k) with 5% company match

Paid Time Off

Company-paid life and disability

Employee assistance program

Job summary

Waste Resource Management, Inc. is seeking an organized Office Manager to coordinate administrative and office functions for the Florida market, based in Orlando. You will support the General Manager, Operations Administrator, and the Florida operations team, ensuring accurate reporting and efficient processes.

The role emphasizes collaboration with Finance, HR, and Customer Service, handling billing, documentation, onboarding, and records management while traveling across Florida as needed.

Qualifications

• 3-5 years of progressively responsible office management or operations administration experience.
• Demonstrated ability to lead, coach, and develop employees.
• Experience supporting billing, invoicing, accounts payable, purchasing, payroll, or timekeeping processes.

Responsibilities

• Manage day-to-day administrative and office functions for the Orlando operation and support across Florida.
• Provide administrative support to the General Manager and Florida leadership.
• Maintain accurate operational reports, service records, and customer documentation.
• Assist with billing, invoicing, and documentation discrepancies with Finance.
• Coordinate purchasing and supplier documentation; assist HR processes including onboarding and payroll administration.
• Travel within Florida locations as needed; support safety and compliance documentation.

Skills

Leadership

Organization

Communication

Microsoft Office

Problem-solving

Customer service

Time management

Adaptability

Education

Associate's or bachelor's degree in business administration/Management/Accounting/Human Resources

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

ERP/HRIS/Payroll systems

CRM/Marketing automation tools

Job description

Welcome to Waste Resource Management (WRM)

At Waste Resource Management (WRM), we go beyond operating trucks —we are dedicated to environmental protection and delivering exceptional service. With a presence across Texas, Colorado, Florida, and Nevada, our affiliated companies— SouthWaste Disposal LLC, Silver City Processing, and McDonald Farms, Inc.— offer comprehensive solutions for liquid waste recycling and transportation.

Join a Company That Values You

At WRM and affiliated companies, your work matters—for the environment, our clients, and your career. If you’re ready to drive for a company that pays well, offers a competitive benefits package, operates safely, and supports your growth , we want to hear from you.

JOB OVERVIEW

The Office Manager is responsible for coordinating administrative and office functions in support of the Florida market. Based within the Southwaste operation in Orlando, Florida, this position serves as a key administrative resource for the General Manager, Operations Administrator, and Florida operations team.

The Office Manager supports operational reporting, customer and service documentation, billing and invoicing processes, purchasing, employee administration, compliance documentation, and general office activities. The position works closely with Operations, Finance, Accounting, Human Resources, Customer Service, and other support functions to promote consistent and efficient administrative processes across the Florida market.

The successful candidate will be highly organized, detail-oriented, service-focused, and able to balance the immediate needs of the Orlando operation with broader administrative support for the Florida market.

Why join WRM and affiliated companies?

• Comprehensive Benefits : Choose from one of three medical plans, based on your needs, dental, and vision coverage, along with 401(k) with 5% company match
• Career Growth : Training programs and advancement opportunities in wastewater operations and environmental services
• Paid Time Off: Generous PTO policy accrues from day 1, with floating and company-paid holidays.
• Additional Perks: Company-paid life and disability insurance, employee assistance program, and more
• Supportive Leadership: Leadership that values safety, professionalism, and growth

ESSENTIAL JOB FUNCTIONS:

• Manage day-to-day administrative and office functions for the Southwaste Orlando operation while providing administrative support across the Florida market.
• Provide administrative support to the General Manager, Operations Administrator, and Florida operations leadership.
• Maintain accurate operational reports, spreadsheets, service records, customer documentation, and other required records.
• Support billing and invoicing processes by reviewing service documentation for accuracy, completeness, and timely submission.
• Assist with customer accounts, service documentation, inquiries, and administrative requests.
• Process and maintain purchase orders, vendor invoices, receipts, supply orders, and other purchasing documentation.
• Coordinate with Finance and Accounting to research and resolve billing, invoicing, accounts payable, and documentation discrepancies.
• Support new-hire onboarding, employee documentation, timekeeping, payroll administration, and other routine HR processes in coordination with Human Resources.
• Maintain confidential employee, customer, operational, and business records.
• Assist with safety, compliance, training, licensing, and audit-related records and documentation.
• Maintain and coordinate office supplies, uniforms, PPE, forms, signage, and other materials needed by Florida operations.
• Support consistent administrative processes and recordkeeping practices across Florida locations.
• Coordinate meetings, employee events, visitors, vendors, and other location activities as needed.
• Communicate effectively with customers, employees, drivers, vendors, operations personnel, and corporate support departments.
• Identify and implement opportunities to improve administrative efficiency, accuracy, communication, and workflow.
• Provide administrative support for special projects, acquisitions, operational changes, and other business initiatives within the Florida market.
• Travel between Florida locations periodically as business needs require.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

The Office Manager has direct supervisory responsibility for the Operations Administrator located in Orlando and may provide functional coordination to other administrative resources supporting the Florida market.

Responsibilities include:

• Setting performance expectations and work priorities.
• Assigning and monitoring work.
• Providing coaching, training, and ongoing feedback.
• Supporting employee development and cross-training.
• Conducting performance discussions and contributing to formal performance evaluations.
• Addressing performance or conduct concerns in partnership with management and Human Resources.
• Promoting effective communication, teamwork, accountability, and customer service.
• Ensuring administrative coverage and continuity of critical processes.

CERTIFICATIONS:

• The following certifications are preferred but not required:
• Google Analytics certification
• HubSpot Marketing certification
• Salesforce or other CRM/marketing automation certification
• Digital marketing, content marketing, SEO, or related professional certifications

Q

UALIFICATIONS:

• Associate's or bachelor's degree in business administration, Management, Accounting, Human Resources, or a related field preferred; equivalent relevant experience may be considered.
• 3-5 years of progressively responsible office management, operations administration, or related business experience preferred.
• Previous people leadership or supervisory experience strongly preferred.
• Demonstrated ability to lead, coach, develop, and hold employees accountable for performance and results.
• Experience utilizing artificial intelligence (AI) and automation tools to improve administrative processes, increase productivity, streamline workflows, analyze information, and reduce manual or repetitive work preferred.
• Ability to establish priorities, delegate responsibilities, manage workload, and ensure timely completion of work.
• Strong interpersonal skills with the ability to build effective working relationships and address employee issues professionally.
• Experience supporting multiple locations or market-based operations preferred.
• Experience in environmental services, waste, wastewater, transportation, logistics, industrial services, or a similar operational environment preferred.
• Experience supporting billing, invoicing, accounts payable, purchasing, payroll, timekeeping, or related administrative processes preferred.
• Strong proficiency with Microsoft Excel, Word, Outlook, Teams, and other Microsoft Office applications.
• Experience with ERP, accounting, HRIS/payroll, CRM, dispatch, or similar operational business systems preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and demonstrated commitment to accurate and timely work.
• Excellent written and verbal communication skills.
• Strong customer service orientation with the ability to work effectively with customers, employees, drivers, vendors, and management.
• Ability to independently identify and resolve routine administrative and operational issues.
• Ability to exercise sound judgment and appropriately elevate issues.
• Ability to handle confidential employee, customer, and business information appropriately.
• Ability to adapt to changing priorities in a fast-paced operational environment.
• Ability to periodically travel within the Florida market based on business needs.

PHYSICAL REQUIREMENTS:

• The physical requirements described below are representative of those necessary to perform the essential functions of this position, with or without reasonable accommodation.
• Ability to remain in a stationary position for extended periods while working at a computer.
• Ability to operate standard office equipment and frequently use a computer, keyboard, and telephone.
• Ability to communicate effectively in person, virtually, and by telephone.
• Ability to occasionally move or transport marketing materials, event materials, or supplies weighing up to approximately 25 pounds.
• Ability to travel by automobile and commercial air transportation when required.
• Ability to navigate office, operational, conference, and customer environments as necessary to perform assigned responsibilities.

TRAVEL REQUIREMENTS:

• Occasional travel may be required for training and/or learning and development initiatives. Typical less than 10%

EQUAL EMPLOYMENT:

We are an equal opportunity employer; committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/Employees to perform essential functions.