Operations 24x7 Support Technician

D2 Technical Services; Springfield (VA); On-site; USD 122,000 - 132,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Job summary

D2 Consulting is seeking an IT Operations Support Technician to be the frontline responder for enterprise infrastructure on a 24x7 schedule. You will monitor health, triage incidents, and coordinate with Tier 2/3 teams to minimize downtime and maintain service levels.

The role requires strong documentation, calm communication under pressure, and experience with Windows/Linux administration, ITIL processes, and monitoring tools. A TS/SCI environment readiness is expected.

Qualifications

• 3+ years in IT operations, NOC support, or sysadmin roles.
• Experience with Windows and Linux server administration.
• Familiarity with networks, storage, and virtualization concepts.
• Experience with monitoring/logging tools such as SolarWinds, Splunk, Nagios, BMC.
• Experience with ITSM platforms like ServiceNow.

Responsibilities

• Stay aware of system health, recent changes, risks, and priority services.
• Identify trends, recurring issues, and potential outages before they occur.
• Monitor infrastructure, apps, and services; validate alerts and assess impact.
• Lead incident lifecycle from creation to resolution; coordinate with Tier 2/3 teams.
• Provide clear, actionable incident/change summaries; ensure thorough handoffs and documentation.
• Communicate updates calmly and accurately to stakeholders during incidents.

Skills

Windows/Linux administration

ITIL knowledge

24x7 shift work

Communication under pressure

Documentation

Tools

SolarWinds

Splunk

Nagios

BMC

ServiceNow

Job description

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED

How You’ll Make an Impact

Night Shift | Sun-Wed (alt) | 5:30 PM-5:30 AM

About the Role

Step into the center of a fast-paced, mission-critical IT Operations environment. As an IT Operations Support Technician on our 24x7 Operations team, you’ll be the frontline responder for enterprise infrastructure events—protecting uptime, performance, and stability for our customers around the clock. You’ll blend hands-on troubleshooting with sharp operational awareness, using tools, dashboards, and ticketing systems to keep services running and risks contained.

What You’ll Do

Stay Ahead of the Environment

Maintain real-time awareness of system health, recent changes, risks, and priority services.

Translate technical events into mission impact, identifying issues early and preventing escalation.

Deliver Insight, Not Just Data

Use monitoring tools, logs, and ITSM platforms to identify trends, recurring issues, and potential outages before they occur.

Spot anomalies across systems and recognize early indicators of larger problems.

Own the Incident Lifecycle

Monitor infrastructure, applications, and services across a hybrid enterprise.

Validate alerts, separate symptoms from root causes, and quickly assess scope and impact.

Perform first-line triage and elevate effectively with clear, actionable summaries.

Manage incidents from creation through resolution, coordinating closely with Tier 2 and Tier 3 teams.

Ensure seamless shift handoffs with detailed, accurate documentation.

Communicate with Confidence

Provide calm, clear, fact-based updates during incidents and change events.

Collaborate with internal teams, engineering partners, and mission stakeholders.

Execute established SOPs, including outage coordination and planned change steps.

Why This Role Matters

You’ll operate at the center of real-time enterprise operations where your situational awareness, decision-making, and communication directly affect uptime and mission success. This position is a strong launching point for career advancement—offering pathways into senior, principal, and leadership roles as you deepen your technical and operational expertise.

If you thrive in high-tempo environments, stay calm under pressure, and love turning data into action, we’d love to meet you.

What You Bring

Experience

3+ years in IT operations, network operations center support, systems administration, or a similar role.

Working knowledge of Windows and Linux server administration.

Familiarity with networks, storage, and virtualization concepts.

Experience with monitoring/logging tools such as SolarWinds, Splunk, Nagios, BMC, etc.

Experience with ITSM platforms like ServiceNow or equivalent.

Operational Skills

Understanding of ITIL incident, event, and change management.

Ability to work in a 24x7 or shift-based environment (nights, weekends, holidays).

Strong documentation habits and commitment to clean ticket hygiene and shift turnover.

Soft Skills & Credentials

Excellent written and verbal communication—especially under pressure.

Team-oriented mindset, coachable attitude, and professional integrity.

DoD 8140 IAT Level II certification (or ability to obtain within required timeframe).

Top Secret/SCI clearance.

Why D2 Consulting?

At D2, your work directly contributes to national security, and your professional growth is just as important as the mission. You’ll collaborate with a close-knit, supportive team in a fast-moving 24x7 environment where your contributions are recognized and rewarded.

D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.

• All your information will be kept confidential according to appropriate guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $122k-132k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

Our company is a government contractor subject to Vietnam Era Veterans' Readjustment Assistance Act of 1974 (VEVRAA), which requires government contractors to take affirmative action to employ and advance in employment protected veterans. To help us comply with VEVRAA, we invite you to voluntarily identify your veteran status. Submission of this information is voluntary and will not affect your application or employment.