Operational Technology Operations Support Manager

Future Cloud Technologies; East Moline (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

Future Cloud Technologies seeks a Senior OT Operations Support Manager to lead OT infrastructure, MES, SCADA, and associated systems across pharmaceutical manufacturing facilities. You will drive reliability, cybersecurity, and regulatory compliance while partnering with Manufacturing, Engineering, Quality, IT, Validation, and Digital Transformation teams.

The role requires 8–10 years in OT operations, 3–5 years of leadership, and expertise in GMP/GxP, CSV, and 21 CFR Part 11.

Qualifications

• 8–10 years in OT operations or industrial automation in pharma or life sciences.
• 3–5 years of leadership experience managing OT teams and vendors.
• Bachelor’s degree in Electrical Engineering or related field; Master preferred.

Responsibilities

• Lead OT infrastructure and MES/SCADA systems across facilities.
• Ensure regulatory compliance with GMP, GxP, CSV, and 21 CFR Part 11.
• Drive incident resolution, root cause analysis, and continuous improvement.
• Coordinate with Production, Engineering, Quality, IT, and Validation teams.
• Oversee upgrades, patching, maintenance, and cybersecurity controls.

Skills

OT operations leadership

Team leadership

Stakeholder management

Troubleshooting

Communication skills

Education

Bachelor’s degree in Electrical Engineering / related field

Master’s degree preferred

Tools

SCADA and HMI Systems

OSIsoft PI Historian

OT Infrastructure (Windows Server, VMware)

Industrial Networking and OT Network Support

OPC, MQTT, and Industrial Protocols

OT Cybersecurity and IEC 62443 Fundamentals

ITIL Incident/Problem/Change Management

GMP/GxP/21 CFR Part 11 Compliance

Scripting and System Integration

Job description

Duration: 1 Year (Extendable based on performance)

Engagement Type: Freelance B2B Contract

About the Role

We are seeking an experienced Senior OT (Operational Technology) Operations Support Manager to lead and oversee OT infrastructure, manufacturing systems, and operational support activities across pharmaceutical manufacturing facilities. The ideal candidate will have 8 to 10 years of experience in OT operations, industrial automation, manufacturing execution systems (MES), and regulated pharmaceutical environments.

This role is responsible for ensuring the reliability, cybersecurity, compliance, and continuous improvement of OT platforms supporting production, packaging, utilities, laboratory systems, and plant operations. The candidate will collaborate closely with Manufacturing, Engineering, Quality, IT, Validation, and Digital Transformation teams to maintain business-critical systems while adhering to GxP and regulatory requirements.

Important Notes on Engagement

This is a Freelance B2B Contract for a duration of 1 year (extendable based on performance).

As this is a pure B2B contract engagement, it does not offer any local USA employment benefits or perks, including but not limited to health insurance, paid leave, pension, 401(k), unemployment benefits, workers’ compensation, or any other statutory benefits. The candidate must hold a valid visa and work permit independently and be fully eligible to work in the United States without any sponsorship or assistance.

Key Responsibilities

• Manage and support OT (Operational Technology) systems used in pharmaceutical manufacturing.
• Ensure high availability and smooth operation of MES, SCADA, PLC, and automation systems.
• Lead incident resolution, troubleshooting, and root cause analysis.
• Coordinate with Production, Engineering, Quality, and IT teams.
• Manage OT system upgrades, patching, and maintenance activities.
• Ensure compliance with GMP, GxP, and regulatory requirements.
• Implement OT cybersecurity controls and monitor system health.
• Manage vendors and service providers for OT support.
• Lead and mentor OT support engineers.
• Drive continuous improvement and operational excellence initiatives.

Technical Skills

• SCADA and HMI Systems
• OSIsoft PI Historian
• OT Infrastructure (Windows Server, VMware)
• Industrial Networking and OT Network Support
• OPC, MQTT, and Industrial Communication Protocols
• OT Cybersecurity and IEC 62443 Fundamentals
• ITIL Incident, Problem, and Change Management
• GMP, GxP, CSV, and 21 CFR Part 11 Compliance
• Basic Scripting and System Integration Knowledge

Preferred Skills

• Experience in Pharmaceutical or Life Sciences manufacturing
• Team leadership and stakeholder management
• Strong troubleshooting and communication skills
• Knowledge of Industry 4.0 and Digital Manufacturing initiatives

Education

• Bachelor’s Degree in Electrical Engineering, Electronics Engineering, Instrumentation Engineering, Computer Science, Information Technology, or a related field
• Master’s Degree preferred

Experience

• 8 to 10 years of experience in OT Operations, Industrial Automation, or Manufacturing Systems Support within the pharmaceutical, life sciences, biotechnology, or regulated manufacturing industries
• Minimum 3 to 5 years of leadership experience managing OT support teams and vendors

Certifications (Preferred)

• ITIL Foundation / Intermediate
• ISA/IEC 62443 Cybersecurity Certification
• PMP or Prince2
• CISSP, GICSP, or equivalent OT Security Certification
• VMware Certification
• Microsoft Server Administration Certifications

Eligibility Requirement

Candidates must possess their own valid visa and work authorization for the United States. No visa sponsorship or work-permit assistance will be provided.