Front Desk Agent

KWPMC Midwest; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

KW Property Management & Consulting is seeking a diligent front desk team member to greet residents and guests, provide information, and coordinate with staff to ensure a smooth visit. The role serves as a key liaison, delivering high-quality customer service and security awareness within the community environment.

The position involves monitoring entrances, managing packages, and reporting incidents, with duties extending to maintenance coordination and emergency response.

Qualifications

• High school diploma or GED; some college preferred.

Responsibilities

• Greet all guests and provide excellent customer service.
• Monitor entrance and departures to guard against theft and maintain security.
• Coordinate with office staff to maintain and update unit owner information in the database.
• Answer and direct phone calls professionally.
• Report violations of Rules and Regulations as observed.
• Maintain key control and ensure keys are secured.
• Accept and process packages; assist Concierge with deliveries as needed.
• Be familiar with fire alarm operations and report incidents to management.
• Follow emergency procedures with Management and Fire/Police services.
• Write daily activity and incident reports and report maintenance issues.

Education

High school diploma or GED; some college preferred

Job description

The current schedule is open to flexibility

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All check-in policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests, and property, and report damage, theft, and found articles to supervisors.
• Maintain the key control system and ensure that all keys are locked and accounted for at all times.
• Accept and process packages delivered to the front desk. Assist the Concierge with delivering packages as needed.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons.
• Follow all standards policies and procedures with regard to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but are not limited to, burned-out lights, leaks, and broken equipment to the Association office daily.

Work Environment
The working environment will be indoors and will require team members to sit and stand frequently. Low to moderate noise level in the workplace.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. The noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work
Days and hours of work may vary and be determined at the property. This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills, and strong communication skills
• Minimum six months of related experience and/or training.
• Previous work experience in the hospitality industry is highly preferred

Position Supervision
Employee reports directly to the Director of Operations.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.