Operational Support Administrative Associate (External Agency Staff)

The National Football League

New York (NY)

On-site

USD 41,328 - 48,216

Full time

14 days+

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Job summary

The National Football League is seeking an Operational Support Associate to provide critical administrative support to executive leadership and the Management Council. The role includes handling confidential memos, expense reporting, and coordinating cross-department communications.

You will support the NFL Player Care Foundation and Labor Policy & Health programs, ensuring timely processing and precise record keeping in a fast-paced environment.

Qualifications

Education: Degree from a Four‑Year College or University Preferred
Experience: Minimum three years related professional experience/Law Firm Preferred

Responsibilities

Correspond with clubs and third-party vendors regarding annual medical credentialing.
Create, edit and copy confidential memos and correspondence; organize and maintain hardcopy/e-files and proofread documents.
Prepare and process expense reports for department Senior Vice Presidents using Concur.
Respond on behalf of Senior Vice Presidents to League, Club, Player Benefits and NFLPA inquiries.
Assist with post-season event management.
Edit and distribute department memoranda to CEC members and NFL Clubs via email.

Skills

Excel (pivot tables)

Attention to detail

Discretion/confidentiality

Organizational skills

Communication

Education

Bachelor's degree or equivalent (preferred)

Tools

Microsoft Office

Adobe Acrobat

SharePoint

Job description

Operational Support Associate (External Agency Staff)

New York, New York, United States

Summary

This role reports to the Management Council’s Senior Vice Presidents (2) and Director, Legal Operations on various department initiatives. The person in this role will split their time between providing support to the NFL Player Care Foundation, Labor Policy & Health programs and to the department’s Senior Vice Presidents. The candidate should have experience working in the legal field and community relations.

Responsibilities

Correspond with clubs and third-party vendors regarding annual medical credentialing.
Create, edit and copy highly confidential memos and correspondence, organize and maintain hardcopy/e-files and proofread documents.
Prepare and process expense reports for department Senior Vice Presidents using Concur application.
Respond on behalf of Senior Vice Presidents to League, Club, Player Benefits and NFLPA representatives’ inquiries and requests for information.
Assist with post-season event management
Edit and distribute department memoranda to CEC members and NFL Clubs via email.
Prepare, scan, save and track documents of record, located both on and off-site.
Proofread digital document images for accuracy prior to e-filing and confidential disposal.
Recall off-site legacy storage files, as directed.
Update and maintain varied e‑files.
Read, prioritize and route incoming mail.
Schedule conference rooms for meetings.
Copy, scan and distribute materials, internally and externally – both hardcopy and electronic.
Maintain and order office supplies.
Other duties assigned by supervisors.

Player Care Foundation Support

Manage all aspects of PCF’s weekly accounting check run, including check issuance, documentation, recording, and distribution.
Review and verify expenses with corresponding companies and individuals; typically manage 3–5 expenses per application and maintain a queue of 5–10 applicants simultaneously.
Create market email distribution lists and manage all Legends communications for PCF’s Healthy Body & Mind Screening Program.
Grants Administration:
Distribute grant confirmation memos to applicants following each grant disbursement.
Finalize all payment requests within the PCF CRM portal (Zengine).
Process on‑demand payments, including checks and electronic payments.
As needed, provide logistical, travel, and on‑site support for PCF Board members and Officers at events including PCF Healthy Body & Mind Screenings, Board meetings, fundraisers, Super Bowl activities, and PCF Career Programs.
Conduct telephone and written follow‑ups with players following PCF application closure to track outcomes and ensure program quality.
Assist the PCF Executive Director with monthly financial account reconciliations and support PCF’s annual audit process.
Compile and distribute the weekly PCF staff call agenda in collaboration with PCF leadership and staff.
Coordinate communication, distribution, and inventory of all PCF survey respondent promotions.
Coordinate Senior Vice Presidents’ respective calendars, phone calls and messages, meeting preparation, travel arrangements, contact lists, organize and maintain hardcopy and e‑files and renew memberships, create, edit and copy highly confidential memos and correspondence and proofread documents.
Prepare and process expense reports for Senior Vice Presidents using Concur application.
Respond on behalf of Senior Vice Presidents to League, Club, Player Benefits and NFLPA representatives’ inquiries and requests for information.
Process and file non‑policy related department invoices. Coordinate with the finance department and vendors on invoice payments.

Required Qualifications

Education: Degree from a Four‑Year College or University Preferred
Experience: Minimum three years related professional experience/Law Firm Preferred

Other Key Attributes / Characteristics

Ability to maintain the highest level of confidentiality and demonstrate exceptional judgment, discretion, and trustworthiness.
Exceptional attention to detail and accuracy.
Careful business and legal writing, proofreading, typing, technical and communication skills.
Proficiency in Excel including experience with pivot tables and general data manipulation, while providing insight and solution‑based recommendations.
Strong organizational and project management skills with the ability to manage competing and multiple tasks simultaneously.
Ability to work effectively in a fast‑paced environment under intense conditions.
Firm understanding of relevant policies and procedures.
Self‑motivation and an ability to work independently.
Proficiency in working collaboratively.
Proficiency in Microsoft Office Adobe Acrobat, and SharePoint.
Ability to utilize available resources effectively to produce reports promptly.
Willingness to work overtime (including weekends and holidays) as appropriate.
Flexibility of daily schedule

Terms / Expected Hours of Work

This job posting is for a position with one of the NFL’s third‑party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third‑party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment.
May be asked to lift large files, up to 20lbs

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

$30 - $35 USD

Benefits Information

To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS

NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

Talent Attributes: What we expect for our employees