Operational Specialist

EAS International North America; Mount Prospect (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

EAS International North America is seeking an Operations Specialist with hands-on international air import and export experience to join our North American team in Mount Prospect, IL. You will own shipments from booking through final delivery, coordinate urgent time-sensitive transports, and collaborate with airlines, brokers, carriers, and overseas offices.

This role demands strong problem-solving, meticulous documentation, and proactive communication with customers to provide timely updates.

Qualifications

• Previous experience in international freight forwarding is required.
• Hands-on experience with air import and air export operations.
• Ability to manage urgent, time-sensitive shipments and keep timelines.
• Background check completion required.

Responsibilities

• Manage international air import and export shipments from booking through final delivery.
• Coordinate time-critical transportation solutions to keep shipments on schedule.
• Prepare and manage shipping documentation and ensure regulatory compliance.
• Communicate with customers and provide timely updates.

Skills

International freight forwarding

Air import operations

Air export operations

Documentation & compliance

Customer service

Job description

Operations Specialist - International Freight Forwarding

Air Import & Export | EAS North America

Requires 2+ years of hands-on international air freight forwarding experience (air import and export).

About the Job

Join a team where every shipment matters. EAS International is a global provider of time-critical transportation and logistics solutions, supporting customers across industries including automotive, aerospace, healthcare, and industrial manufacturing.

As we continue to grow in North America, we're looking for an experienced Operations Specialist with a strong background in international air import and export operations to join our team. This is a hands-on operational role for someone who enjoys taking ownership, solving complex logistics challenges, and keeping shipments moving, even when timelines are tight and priorities shift.

If you're an experienced freight forwarding professional who thrives in a fast-paced environment and takes pride in delivering exceptional service, we'd love to hear from you.

What You'll Do

• Manage international air import and export shipments from booking through final delivery.
• Coordinate time-critical and expedited transportation solutions, ensuring shipments move efficiently and on schedule.
• Work directly with airlines, customs brokers, carriers, overseas offices, and global partners.
• Prepare and manage shipping documentation, ensuring accuracy and regulatory compliance.
• Monitor shipments proactively, anticipate potential delays, and resolve operational issues efficiently.
• Communicate with customers, provide timely updates, and maintain a high standard of customer service.
• Handle freight inquiries, prepare quotations, and coordinate transportation solutions tailored to customer needs.
• Collaborate closely with colleagues across our international network to ensure seamless execution.
• Participate in occasional weekend operational coverage as needed.

What We're Looking For

• Previous experience in international freight forwarding is required.
• Proven hands-on experience with both air export and air import operations.
• Experience managing urgent, time-sensitive, or expedited shipments is highly valued.
• Knowledge of ocean import operations is a plus.
• Dangerous Goods (DG) certification or experience handling DG shipments is preferred.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• A proactive, solutions-oriented mindset and the ability to make decisions under pressure.
• Excellent communication and customer service skills.
• A dependable team player who can also work independently and take ownership.
• Flexibility to provide occasional weekend support.
• Successful completion of a background check is required.

Why Join EAS North America?

A small team. A global network. Real responsibility.

At EAS, operations are at the heart of what we do. Every shipment brings a different challenge, and every team member plays a meaningful role in delivering the solutions our customers depend on.

You'll be part of a close-knit North American team supported by an established international network, working with experienced professionals who value collaboration, initiative, and getting things done.

We offer an environment where your operational experience matters, your decisions make an impact, and no two days are quite the same.

Interested in Joining Our Team?