Operational Specialist

Vanguard Logistics Services; Boston (MA); On-site; Full time

Job summary

Vanguard Logistics Services is looking for an Operations Specialist in Boston to ensure the highest level of customer service through effective communication and management of cargo bookings. This entry-level full-time position requires excellent customer service and communication skills, and offers a pay range of $24.00/hr - $29.00/hr.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• Minimum 2 years of customer service experience; logistics experience preferred.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong listening, written and verbal communication skills (English required).

Responsibilities

• Provide high level of customer service through prompt response to cargo enquiries.
• Ensure all cargo booked has been received prior to cut off.
• Arrange pick-ups with trucking company.

Skills

Customer service

Communication

Multi-tasking

Education

High school or equivalent

Associate degree preferred

Job description

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Vanguard Logistics Services provided pay range

This range is provided by Vanguard Logistics Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $29.00/hr

Direct message the job poster from Vanguard Logistics Services

Head of Human Resources @ Vanguard Logistics Services | HR Business Partnering

Operations Specialist

WHAT YOU'LL BE DOING

You will provide the highest level of customer service through prompt response to all cargo enquiries, complete and accurate bookings and professional communication when following up with the customer on any missing cargo and/or documentation in order for the customers booking to be loaded as scheduled. It is the responsibility of the Operations Specialist to ensure all requirements for the booking are complete so it can be handed over to Load Planning.

In this role, the Operations Specialist plays an important part in achieving our “Happy Customer” value through a dedicated focus on meeting customer needs.

ESSENTIAL RESPONSIBILITIES INCLUDE:

• Communicate effectively to meet customer requirements, resolve customer problems or complaints expeditiously, and complete booking requests timely.
• Working with the warehouse to ensure all cargo booked has been received prior to cut off.
• Report any OS&D issues on cargo received to customers, follow up to determine the outcome if the cargo can be shipped, required to be re-packed or collected as it could not be exported.
• Chase any missing documentation with the customer to ensure all required paperwork is received prior to cut off.
• Complete booking requests
• Arrange pick-ups with trucking company
• Contact shippers and complete bookings for overseas routings received, making sure to send the booking confirmation details to the origin office/agent and continue to communicate on the status of the booking to ensure they are aware that the cargo was uplifted.
• Determine if the customer requires VLS to complete export customs clearance, if so, correspond with the customs broker (if required) and complete the export entry.
• Make sure Load Planning is aware of any special requirements on the handling of the cargo.
• Add any additional charges to be billed and expenses for the costs on services incurred during the booking process
• Lodge any hazardous paperwork with the Haz Team to seek pre approval on VLS being able to handle the cargo

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school or equivalent education; associate degree preferred

Minimum 2 years of customer service experience; logistics experience preferred

Ability to multi-task, prioritize, and manage time effectively

Strong listening, written and verbal communication skills (English required); excellent interpersonal and teamwork skills

WE ARE VANGUARD

We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. We are a values-driven organization with an objective to sustain sector leadership, always with the aim to create Happy Customers, Happy People, and Happy Shareholders. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs.

Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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