Operational Services Executive

BUCS Super Rugby; West Virginia; On-site; USD 24,000 - 33,000; Full time

Job summary

BUCS Super Rugby is seeking an Operational Services Executive to provide day-to-day front of house and operational support at Surrey Sports Park. You will ensure a professional, welcoming and efficient service across reception, bookings, admissions, memberships, payments and access control, while maintaining high standards of presentation and accuracy.

You will supervise or support a front-line team, handle routine customer queries with tact, and work across teams to improve service.

Qualifications

• Strong customer service experience, ideally in leisure, sport or public-facing environments.
• Experience supervising or supporting a front-line team.
• Ability to handle administrative and financial processes accurately, including cash handling and bookings.

Responsibilities

• Provide day-to-day front-of-house and operational support across reception, bookings, admissions, memberships, payments and access control.
• Act as a visible operational point of contact on shift and support colleagues and casual staff.
• Resolve routine customer queries with tact and diplomacy and help improve service across teams.

Skills

Customer service

Team supervision

Communication

Attention to detail

Cash handling

Tools

Bookings systems

Membership systems

Job description

Description

As Operational Services Executive, you will provide day-to-day front of house and operational support, helping to ensure customers, students, staff and visitors receive a professional, welcoming and efficient service across Surrey Sports Park. You will support reception, enquiries, bookings, admissions, memberships, payments, access control and customer records, while maintaining high standards of presentation, administrative accuracy and customer care. Acting as a visible operational point of contact on shift, you will support colleagues and casual staff, resolve routine customer queries, elevate issues where needed and work closely with teams across Memberships, Gym, Maintenance, Housekeeping, Team Surrey, Swim Academy, Events and University departments. We are looking for someone with strong customer service experience, ideally gained in a leisure, sport, hospitality or similar public-facing environment, who can remain calm, professional and organised in a busy multi-service setting. You will have experience of supervising or supporting a front-line team, handling customer queries and complaints with tact and diplomacy, and completing administrative and financial processes accurately, including cash handling, reconciliations, bookings or membership systems. You will be a confident communicator with sound judgement, strong attention to detail and a proactive approach to service improvement. Flexibility to work early mornings, evenings, weekends and bank holidays will be essential.