Operational Risk Senior Manager - Commercial Banking

Citizens; Boston (MA); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading financial services company is seeking a Senior Manager of Operational Risk to oversee risk management in Commercial Banking. This role involves collaborating with various teams to ensure compliance with regulations and enhance the risk culture within the organization. The ideal candidate will have extensive experience in risk management, strong relationship-building skills, and a solid understanding of banking operations. This position offers a chance to influence risk strategies and maintain strong stakeholder relationships.

Qualifications

• 8+ years of risk management experience in financial services.
• Expert knowledge of OCC guidelines and regulatory standards.
• Experience in regulated environments with high scrutiny.

Responsibilities

• Partner with management and Risk teams to identify and mitigate risks.
• Lead risk identification, assessment, and reporting improvements.
• Advise on risk exposure and develop mitigation strategies.

Skills

Relationship-building

Judgment

Conflict Resolution

Business Writing

Leadership

Education

Bachelor's degree

Certified Internal Auditor

Certified Regulatory Compliance Manager

Tools

MS Office

Visio

Job description

Description
The Senior Manager of Operational Risk is responsible for the independent risk oversight of the Commercial and Business Banking business units. This role ensures that the First Line of Defense manages risks effectively related to business activities, including product development, launch, sales, and processing. The position involves establishing and maintaining an end-to-end risk management program, ensuring compliance with internal policies and US regulatory requirements, and supporting a credible, principle-based risk strategy. The role is part of a team of skilled, customer-focused colleagues with broad responsibilities, providing independent advice, monitoring, and challenge to ensure effective implementation of the Operational Risk Program.

Primary Responsibilities include

1. Partner and collaborate with management, Risk, and Legal teams to identify, mitigate, resolve, and report risks and issues.
2. Drive accountability and promote a strong risk and compliance culture within business units.
3. Serve as an independent advisor, participating in management and risk meetings, providing updates on risk developments and profiles.
4. Lead risk identification, assessment, reporting, monitoring, and control improvements for product and client groups, ensuring compliance with policies and regulations.
5. Support operational risk leadership with expertise on regulations, standards, and industry best practices.
6. Provide regulatory insights and solutions on complex risk issues based on business activities.
7. Advise the business on risk exposure and action plans.
8. Research industry risk trends and benchmarks, report to executive management, and develop mitigation strategies.
9. Engage with the team to keep the business current with risk frameworks and best practices.
10. Manage stakeholder relationships, influence, and oversight to enable effective challenge.
11. Develop and review operational risk policies, procedures, and new initiatives.
12. Implement risk mitigation strategies in collaboration with management and other risk colleagues.
13. Ensure effective exam outcomes and maintain strong relationships with regulators, Internal Audit, and the second line of defense.

Qualifications, Education, Certifications

• 8+ years of risk management experience in financial services, specifically oversight of Commercial Banking.
• Expert knowledge of OCC guidelines and regulatory standards.
• Experience in regulated environments with high scrutiny.
• Strong relationship-building skills, knowledge of controls and risk assessment, and deep understanding of banking products and operations.
• Decisiveness, judgment, influencing, and conflict resolution skills.
• Excellent business writing and leadership capabilities.
• Proficiency in MS Office and Visio.

Education

• Bachelor's degree required.
• Preferred certifications include: Certified Internal Auditor, Certified Regulatory Compliance Manager, and others relevant to risk management.

Hours & Work Schedule

• 40 hours per week, Monday to Friday.

Additional Information

Citizens is an equal opportunity employer committed to a diverse and inclusive workplace. Background checks are required for employment offers.