Operational Resource Planner Team Leader

Nottingham City Council; United States; Hybrid; USD 43,000 - 70,000; Full time

Benefits offered by this job

26 days annual leave

Generous pension scheme

Smart Working

Health and wellbeing benefits

Discounted memberships

Job summary

Nottingham City Council is seeking a Supervisor to support the Planned & Investment Team by coordinating and scheduling the workload of trades colleagues and contractors. The role combines line management with practical delivery of capital works, in a hybrid work pattern agreed with the Line Manager.

You will lead front line staff, assign tasks, monitor performance, manage diaries, and ensure deadlines and KPIs are met.

Qualifications

• Proven experience coordinating and diarising large teams in fast-paced environments.
• Strong organisation, prioritisation, and diary management skills.
• Ability to meet tight deadlines and KPIs.
• Customer-focused with problem-solving abilities.
• Effective communication with tenants and colleagues.
• Experience leading front-line staff and conducting 1:1s.

Responsibilities

• Lead and manage Operational Resource Planners to schedule trades and contractors.
• Allocate work to ensure efficient use of resources and meet KPIs.
• Provide 1:1s and address performance issues within policy.

Skills

Diary management

Team leadership

Scheduling

Communication

Customer focus

Job description

Worker Type: Hybrid Worker - working time will be split between your work base and working remotely in agreement with the Line Manager.Or Onsite Worker, Offsite Worker or Mobile, We are looking for someone to support the Planned & Investment Team in the delivery of a comprehensive and efficient capital works delivery service to customers. You will lead and manage Operational Resource Planners in scheduling the workload of trades colleagues and/or contractors, by allocating and organising work to ensure efficient use of resources. This is a supervisor post responsible for managing front line staff within the company's culture and values; including assigning tasks within a set framework; operational decisions made by frontline staff within clear decision-making protocol; responsible for 1:1s; addressing initial performance issues; first port of call for resolving work problems and recommending changes and improvements to the Planned & Investment Team Management.

The ideal candidate will have:

• Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast-paced and pressurised environment.
• Excellent organisation and prioritisation skills including managing manual and computerised diaries for teams.
• Working to tight deadlines and key performance indicators.
• Highly customer focussed and able to demonstrate problem solving skills.
• Ability to be effective leading and working as part of a team.
• Ability to demonstrate effective communication face to face, in meetings, by email and on the telephone when dealing with a wide range of customers including tenants, colleagues etc. Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
• In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city.
• Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference. If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey. We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve. We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.