Operational Readiness Manager

Traveltechessentialist; Washington; Hybrid; USD 111,000 - 177,000; Full time

Benefits offered by this job

Travel perks

Flexible work model

Career development resources

Medical/dental/vision benefits

Job summary

Expedia Group is seeking an Operational Readiness Manager to lead end-to-end readiness planning for tax compliance, regulatory change, and finance process initiatives. You will own readiness for critical programs, coordinate with Tax, Finance, Legal, and Operations, and safeguard commercial outcomes during regulatory transformations.

In this role, you will develop playbooks, drive cross-functional alignment, and measure rollout effectiveness to ensure auditable, compliant delivery.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Taxation or related field.
• 5+ years of experience in tax operations, finance transformation, compliance program management, or related field.
• Ability to translate regulatory changes into actionable plans and identify commercial risks.
• Strong project management skills with stakeholder engagement across Tax, Finance, Legal, and Operations.
• Agile thinker in dynamic, matrixed environments with regulatory ambiguity.

Responsibilities

• Lead comprehensive readiness projects for tax compliance and finance initiatives, including scope definition, timelines, regulatory impact assessments, cutover readiness, go/no-go decisions, and transition to steady state.
• Develop and manage readiness playbooks, checklists, and compliance requirements for consistent delivery across the organization.
• Drive cross-functional alignment across Tax, Finance, Legal, Operations, and Technology to meet readiness expectations and milestones.
• Understand regulatory changes and their operational implications to address risk and deliver outcomes.
• Measure effectiveness of tax and finance rollout to ensure compliance objectives and outcomes are achieved.
• Ensure receiving teams have training, documentation, and support workflows before go-live.
• Maintain and enhance readiness methodologies and templates for tax, regulatory, and finance change.

Skills

Strategic thinking

Stakeholder management

Project management

Agile methodologies

Regulatory compliance

Tax operations

Finance transformation

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in Business, Finance, Accounting, Taxation

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the Team:

Travel Partnerships and Advertising Team helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

Make An Impact!

We are seeking a strategic, outcomes‑driven Operational Readiness Manager to lead end‑to‑end readiness planning for tax compliance, regulatory change, and finance process initiatives. In this role, you will own operational readiness for critical tax and finance programs, proactively identifying and escalating risks, ensuring impacted teams are fully prepared, and safeguarding the commercial outcomes that depend on compliant, seamless delivery.

You will apply structured readiness frameworks and coordinate cross‑functional partners across Tax, Finance, Legal, and Operations, serving as a stabilizing force during periods of regulatory and financial transformation. Your project leadership will ensure compliance continuity, commercial risk mitigation, high‑quality delivery, and exceptional experiences for stakeholders across the TPA organization.

In This Role You Will:

• Lead comprehensive readiness projects for tax compliance and finance initiatives, including scope definition, timelines, regulatory impact assessments, cutover readiness, go/no-go recommendations, and transition to steady state.
• Develop and manage readiness playbooks, checklists, and compliance requirements to ensure consistent, auditable delivery of tax and finance change across the organization.
• Drive alignment across Tax, Finance, Legal, Operations, and Technology teams to ensure readiness expectations, regulatory obligations, and delivery milestones are met.
• Build a deep understanding of regulatory and compliance changes and their operational implications to ensure readiness plans address risk and deliver intended outcomes.
• Measure the effectiveness of tax and finance initiative rollouts to assess whether compliance objectives and operational outcomes have been achieved.
• Ensure all receiving teams are equipped with training, documentation, process guides, and support workflows prior to go-live.
• Deliver organizational change for tax and finance initiatives ensuring all compliance artifacts, approvals, and process documentation are completed and teams are fully equipped.
• Maintain and enhance readiness methodologies, tools, and templates specific to tax, regulatory, and finance change to scale with organizational and compliance requirements.
• Stay informed on tax law changes, regulatory developments, and industry best practices in compliance readiness, integrating insights into operational frameworks.
• Serve as a trusted advisor to Tax, Finance, and Operations stakeholders, providing insights and recommendations to improve compliance readiness and reduce regulatory risk.

Experience and Qualifications:

• Bachelor's degree in Business, Finance, Accounting, Taxation, or a related field
• 5+ years of experience in tax operations, finance transformation, compliance program management, or a related field
• Strategic thinker with a knack for translating complex regulatory and compliance changes into actionable plans and clarity of commercial risks.
• Exceptional project manager with strong stakeholder engagement skills and experience navigating Tax, Finance, and Legal environments.
• Proven leader with experience driving cross-functional alignment on compliance-driven initiatives and delivering results under regulatory deadline pressure.
• Agile thinker who thrives in dynamic, matrixed environments and navigates regulatory ambiguity with confidence and precision.
• Collaborative partner who builds trust across Tax, Finance, Legal, and Operations teams to drive alignment and shared accountability.
• Detail-oriented, compliance-minded professional committed to process rigor, documentation standards, and operational excellence.
• Commercially aware leader who connects compliance and operational readiness to business outcomes, risk exposure, and long-term value creation.

The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Austin is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.