Operational Process Support Manager

Jackson Lewis P.C.; New York (NY); On-site; USD 125,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and disability insurance

401(k) Retirement Plan

Flexible Spending & Health Savings Account

Firm-paid holidays, vacation, and sick time

Employee assistance program

Job summary

Jackson Lewis P.C. is seeking an Operational Process Support Manager in New York to optimize staffing processes and support litigation matters across various offices. This role requires strong operational skills, analytical abilities, and experience in law firm operations or legal project management.

The successful candidate will collaborate with Case Staffing Managers and help foster efficiencies through process design and technology. A bachelor's degree is required, and an advanced degree is preferred. Compensation ranges from $125,000 to $160,000 plus bonuses.

Qualifications

• 5+ years of experience in law firm operations, legal project management, or litigation support.
• Experience in litigation environments, preferably employment litigation.
• Familiarity with attorney staffing and resource management.

Responsibilities

• Design and improve standardized litigation staffing processes.
• Evaluate and optimize technology supporting staffing workflows.
• Collaborate with various teams for effective communication.
• Support attorney capacity planning and workload distribution.
• Analyze staffing data for proactive decision-making.

Skills

Operational and process design mindset

Advanced analytical skills

Project management expertise

Proficiency in leveraging technology solutions

Excellent communication skills

Ability to influence without authority

Attention to detail

Collaborative problem-solving

Education

Bachelor’s degree

Advanced degree (JD, MBA, or similar)

Job description

Position Overview

The Operational Process Support Manager – Litigation Staffing designs, improves, and supports the operational infrastructure that enables Case Staffing Managers to staff and manage litigation matters across offices. The role partners with Case Staffing Managers to standardize processes, enable technology, and use data to improve workflow efficiency, consistency, and scalability. Additionally, this role builds and maintains the systems, processes, and reporting needed to support matter staffing decisions at scale. This role may be located at any Jackson Lewis Office.

Key Responsibilities

• Operational Strategy & Process Optimization: design, implement, and improve standardized litigation staffing processes across offices and regions; identify workflow inefficiencies, gaps, and risks; develop scalable solutions; develop best practices, SOPs, and guidance to support consistent staffing decisions, workload balancing, and matter transitions; partner with firm leadership to align staffing operations with business and client service objectives; create and maintain playbooks, training materials, and documentation; facilitate onboarding and ongoing enablement for Case Staffing Managers; drive continuous improvement through feedback loops and regular process reviews.
• Technology & Systems Enablement: evaluate, implement, and optimize technology that supports staffing workflows and resource management; serve as the subject matter expert for staffing systems and tools; train and support Case Staffing Managers in effective use of staffing tools.
• Cross-Functional Collaboration: serve as liaison between Case Staffing Managers, office leadership, Talent, Finance, and IT; support change management for staffing processes and tools; promote consistent practices and clear communication across offices.
• Workflow & Capacity Planning: support development of frameworks and tools for attorney capacity planning and workload distribution; assist staffing managers with caseload management, including transitions for departures, leaves, and new hires; provide operational support to department leadership on staffing and capacity needs; create scalable approaches to balancing workload across offices and practice groups.
• Data, Reporting & Analytics: analyze staffing data to identify trends, forecast needs, and support proactive decisions; deliver actionable insights to staffing managers and firm leadership to optimize attorney deployment; track KPIs for staffing efficiency, utilization, and matter coverage.

Skills and Educational Requirements

Bachelor’s degree required; advanced degree (JD, MBA, or similar) preferred. 5+ years of experience in law firm operations, legal project management, litigation support, or a related field. Experience working within litigation environments, preferably employment litigation, strongly preferred. Familiarity with attorney staffing, resource management, or practice group operations is highly desirable.

Key Skills

• Strong operational and process design mindset with a focus on scalability and efficiency.
• Advanced analytical skills with the ability to translate data into actionable insights.
• Demonstrated project management expertise in complex, multi-stakeholder environments.
• Proficiency in leveraging and evaluating technology solutions and data tools.
• Excellent communication and stakeholder management skills across all organizational levels.
• Ability to influence without direct authority and drive adoption of new processes.
• High attention to detail with the ability to manage multiple priorities simultaneously.
• Collaborative, solutions-oriented approach with strong problem-solving capabilities.

Compensation

For Colorado, Chicago, California, New York Metro area and Seattle area, the expected salary range for this Colorado position is between $125,000 and $160,000. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) Retirement Plan.
• Flexible Spending & Health Savings Account.
• Firm-paid holidays, vacation, and sick time.
• Employee assistance program and other benefits.

Equal Employment Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.