Operational Performance Improvement (OPI) Consultant, Hybrid, Baptist Jacksonville

Baptist Health; Jacksonville (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Baptist Health is seeking an Operational Performance Improvement (OPI) Consultant for a hybrid role based in Downtown Jacksonville. You will partner with multidisciplinary teams to identify and implement opportunities to improve care quality, efficiency, and overall organizational performance.

Ideal candidates have 2+ years in healthcare operations or process improvement, with Lean Six Sigma Green Belt and strong data analysis skills.

Qualifications

• At least 2 years of process improvement, healthcare operations, quality improvement, or project management experience.
• Master's degree may substitute for required experience.
• Knowledge of Lean principles and basic improvement methodologies.
• Experience facilitating group discussions related to improvement activities.
• Proficiency in Excel, PowerPoint, and data analysis.

Responsibilities

• Serve as a collaborator, communicator, facilitator, and change agent for organizational improvement initiatives.
• Partner with leaders and teams to identify opportunities for operational improvement.
• Support patient care, quality, and performance initiatives through standardized tools and processes.
• Evaluate workflows and processes to identify opportunities for efficiency.
• Apply Lean methods to support continuous improvement initiatives.
• Analyze performance data and communicate findings to stakeholders.
• Provide feedback on outcome measures, action plans, and sustainability strategies.
• Facilitate improvement sessions and collaborative problem-solving.
• Support implementation and sustainability of improvements through clear communication and change management.

Skills

Lean principles

Group facilitation

Data analysis

Communication

Education

Bachelor's degree

Lean Six Sigma Green Belt

Tools

Excel

PowerPoint

Power BI

Visio

Minitab

Job description

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Operational Performance Improvement (OPI) Consultant, Hybrid, Baptist Jacksonville

Baptist Health is seeking an Operational Performance Improvement (OPI) Consultant to join our team at our downtown Jacksonville campus.

This is an exciting opportunity for a collaborative, results-driven professional who is passionate about improving healthcare operations, enhancing patient care, and driving meaningful organizational change.

In this role, you will partner with multidisciplinary teams and organizational leaders to identify improvement opportunities, streamline processes, and support initiatives that enhance quality, efficiency, and overall performance. Using standardized, evidence-based tools and methodologies, you will help drive sustainable improvements that positively impact patients, team members, and organizational outcomes.

Job Responsibilities

• Serve as a collaborator, communicator, facilitator, and change agent to support organizational improvement initiatives.
• Partner with leaders and multidisciplinary teams to identify opportunities for operational and performance improvement.
• Support patient care, quality, and performance-related initiatives through the application of standardized, evidence-based tools and processes.
• Evaluate existing workflows, practice patterns, and operational processes to identify opportunities for improved efficiency and effectiveness.
• Apply Lean principles and process improvement methodologies to support continuous improvement initiatives.
• Analyze performance data, identify trends, and communicate findings and recommendations to key stakeholders.
• Provide ongoing feedback and guidance regarding outcome measures, action plans, and sustainability strategies.
• Facilitate group discussions, improvement activities, and collaborative problem-solving sessions.
• Facilitate improvement efforts focused on optimizing processes, enhancing patient experiences, and improving organizational performance.
• Support the implementation and sustainability of process improvements through effective communication, collaboration, and change management.

Experience Requirements

• At least 2 years of relevant experience with measurable success in process improvement, healthcare operations, quality improvement, or project management; typical experience is 2–4 years.
• A master's degree with similar relevant experience may be considered in lieu of the required years of experience.
• Knowledge of Lean principles and basic improvement methodologies.
• Experience supporting group facilitation and discussions related to improvement activities.
• Proficiency in Microsoft Excel, PowerPoint, and related productivity tools, with the ability to analyze data and communicate findings.

Education And Certification Requirements

• Bachelor's degree in Healthcare Administration, Business, Engineering, Operations Management, or a related field; equivalent relevant experience may be considered.
• Lean Six Sigma Green Belt certification or ability to obtain certification within 12 months of hire.

Preferred Qualifications

• Experience in a hospital, ambulatory practice, or integrated healthcare system.
• Lean Six Sigma Green Belt certification at the time of hire.
• At least one documented process improvement project demonstrating measurable results.
• Experience with Power BI, Visio, Minitab, or comparable tools.
• Familiarity with DMAIC, PDSA, and structured change management methodologies.

Primary Location

Downtown - Pavilion 836 Prudential Dr Jacksonville, FL 32207 United States of America