Operational Performance & Improvement Analyst - Senior - AS Continuous Performance Improvement - Full Time - 8 Hour - Days

John Muir Health; Christiansted (United States Virgin Islands); On-site; USD 84,000 - 126,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Collaborative culture

Job summary

John Muir Health is seeking a Senior Analyst - Operational Performance & Improvement to translate complex healthcare data into actionable insights. You will develop reports, dashboards, and scorecards to identify trends, risks, and opportunities, partnering with clinical, operational, and administrative leaders.

The role demands advanced Excel, SQL, and BI platform experience (Power BI/Tableau) and a track record in analytics, performance measurement, and continuous improvement within a hospital

Qualifications

• Bachelor's degree in Data Analytics, Business Analytics, Healthcare Administration, Public Health, Business Administration, Finance, Accounting, Industrial Engineering, Economics, Statistics, Information Systems, Health Informatics, or related field.
• Experience: Three (3) years of progressively responsible experience in healthcare analytics, clinical analytics, decision support, quality analytics, operational finance, business intelligence, performance improvement, operational excellence, or related field.
• Knowledge, Skills, and Abilities: Advanced healthcare data mining, analytical, quantitative, critical-thinking, and problem-solving skills. Strong knowledge of clinical, operational, quality, safety, workforce, and financial performance measurement. Advanced report-writing and data-storytelling skills. Advanced Microsoft Excel proficiency. Proficiency with Power BI, Tableau, or comparable BI platforms. Experience with SQL, relational databases, enterprise data warehouses, or comparable querying tools. Experience extracting and analyzing information from EHR and healthcare clinical/procedural systems. Experience with Epic, Workday, Vizient, financial systems, quality databases, or comparable platforms preferred. Ability to translate complex findings into actionable recommendations for leaders. Knowledge of Lean, structured problem solving, standard work, visual management, root cause analysis, value stream mapping, 5S, and Kaizen.
• Strong written, verbal, presentation, consulting, and interpersonal skills. Ability to independently manage complex analyses and multiple priorities. Ability to maintain effective working relationships across clinical, operational, financial, technical, and administrative functions.

Responsibilities

• Develop reports, dashboards, scorecards, and analyses to identify trends, risks, and improvement opportunities.
• Collaborate with clinical, operational, and administrative leaders to support decision-making.
• Translate complex findings into actionable recommendations for leaders and sustained results.

Skills

Analytical thinking

Problem solving

Data storytelling

Cross-functional collaboration

Education

Bachelor's degree in analytics/healthcare related field

Tools

Power BI

Tableau

SQL

Excel

Job description

Job Description:

The Senior Analyst - Operational Performance & Improvement provides advanced analytical, benchmarking, and continuous improvement expertise across John Muir Health. The role transforms complex healthcare data into actionable insights by developing reports, dashboards, scorecards, and comparative analyses that identify trends, risks, performance gaps, and improvement opportunities. The Senior Analyst serves as a subject matter expert in healthcare analytics, operational benchmarking, performance measurement, labor productivity, data mining, report development, and improvement analytics. Working collaboratively with clinical, operational, and administrative leaders, the Senior Analyst supports informed decision‑making, improvement initiatives, and the evaluation of sustained results. This position reports to the Director of Continuous Performance Improvement.

Education / Experience / Skills Requirements:

Education: Bachelor's degree in Data Analytics, Business Analytics, Healthcare Administration, Public Health, Business Administration, Finance, Accounting, Industrial Engineering, Economics, Statistics, Information Systems, Health Informatics, or related field.

Experience: Three (3) years of progressively responsible experience in healthcare analytics, clinical analytics, decision support, quality analytics, operational finance, business intelligence, performance improvement, operational excellence, or related field.

Knowledge, Skills, and Abilities: Advanced healthcare data mining, analytical, quantitative, critical‑thinking, and problem‑solving skills. Strong knowledge of clinical, operational, quality, safety, workforce, and financial performance measurement. Advanced report‑writing and data‑storytelling skills. Advanced Microsoft Excel proficiency. Proficiency with Power BI, Tableau, or comparable BI platforms. Experience with SQL, relational databases, enterprise data warehouses, or comparable querying tools. Experience extracting and analyzing information from EHR and healthcare clinical/procedural systems. Experience with Epic, Workday, Vizient, financial systems, quality databases, or comparable platforms preferred. Ability to integrate and reconcile complex information from multiple data sources. Ability to identify trends, variation, outliers, relationships, risks, and improvement opportunities. Ability to translate complex findings into actionable recommendations for leaders. Knowledge of Lean, structured problem solving, standard work, visual management, root cause analysis, value stream mapping, 5S, and Kaizen. Strong written, verbal, presentation, consulting, and interpersonal skills. Ability to independently manage complex analyses and multiple priorities. Ability to maintain effective working relationships across clinical, operational, financial, technical, and administrative functions.

Preferred: Master's degree in a related field. Five (5) or more years of relevant healthcare analytical or performance improvement experience. Experience within a hospital, health system, medical group, or other complex healthcare organization. Experience mining EHR, clinical, procedural, quality, operational, and financial databases. Experience with healthcare benchmarking platforms, including Vizient ODB, ActionOI, or comparable databases. Experience with healthcare labor productivity and units‑of‑service methodology. Experience supporting Lean, Kaizen, Kata, Six Sigma, or structured performance improvement. Lean or Lean Six Sigma certification; Certified Analytics Professional, HFMA, Power BI/Tableau, project management, performance improvement, or comparable certification.

Work Shift:

Exempt Days (Mon-Fri) (United States of America)

Pay Range:

$61.14 - $91.69 Hourly Offer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area. Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it. Scheduled Weekly Hours: 40

Location and Overview:

John Muir Health is a nationally recognized, not-for-profit health care organization east of San Francisco serving patients in Contra Costa, Alameda and southern Solano Counties. It includes a network of more than 1,000 primary care and specialty physicians and 6,300 employees, The health system’s facilities include John Muir Health, Walnut Creek Medical Center (554-bed acute care facility), which serves as Contra Costa County's only designated trauma center, and John Muir Health, Concord Medical Center (247-bed acute care facility). Together, they are recognized as top centers for neurosciences, orthopedic, cancer, cardiovascular, trauma, emergency, pediatric, and high‑risk obstetrics care. Other areas of specialty include general surgery, robotic surgery, weight‑loss surgery, rehabilitation and critical care. In February 2024, John Muir Health opened the Behring Pavilion, which is home to the UCSF‑John Muir Health Jean and Ken Hofmann Cancer Center in Walnut Creek. This state‑of‑the‑art facility brings cancer prevention, diagnosis, treatment, and care coordination into one location. Patients benefit from the expertise of top cancer specialists from John Muir Health and UCSF Health and have access to the latest treatment advances close to home. John Muir Health also offers complete inpatient and outpatient behavioral health programs and services at our 73‑bed fully accredited psychiatric hospital and outpatient center located in Concord. In addition, John Muir Health provides a number of primary care and outpatient services at 89 practice sites throughout the community and urgent care centers in Berkeley, Brentwood, Concord, San Ramon and Walnut Creek. John Muir Health offers a collaborative, patient-centered health care environment with an emphasis on listening, explaining, and working together as a team, to help patients achieve their optimal health. We recognize those who exemplify excellence and reward them for contributing to our collective success. From individual to department to spontaneous recognition, Employee of the Month, Employee Suggestion Program rewards, Employee Success Sharing Program, and many more, we find unique ways to thank our employees for the outstanding efforts they make every day.

Benefits:

Competitive salary and benefit package available.

Company Culture:

At John Muir Health, we strive to be a leading health system through the cultivation of a culture of belonging where every patient, employee, provider, and community member feels safe and valued for embracing all aspects of their differences.

Equal Opportunity Employer Statement:

As an Equal Opportunity employer, we encourage and consider all applicants for employment without regard to race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other characteristic protected by law.

For more information, please visit the EEO website here.

All hospitals are accredited by The Joint Commission, a national surveyor of quality patient care. John Muir Health is an equal opportunity employer.