Operational Performance General Manager

DHL Supply Chain; Westerville (OH); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription coverage

Stock purchase plan

Bonus plan

PTO

Job summary

DHL Supply Chain is seeking an Operational Performance General Manager to oversee nationwide site performance, standardizing processes and driving continuous improvement across multiple accounts. You will partner with sector leaders to align strategies and deliver sustained improvements to efficiency and metrics.

The role emphasizes leadership, cross-functional collaboration, and achievement of performance targets within a dynamic logistics environment.

Qualifications

• 5+ years management experience
• 2+ years logistics industry experience

Responsibilities

• Primary contact for operational leaders on performance initiatives.
• Communicate performance results to/from customers and sites.
• Collaborate with the Operational Excellence team for guidance, trainings, and SOPs.
• Lead labor planning models; train analysts and site leaders in analytics.
• Drive labor efficiency and savings; communicate impact on the P&L.
• Align performance disciplines with business and account strategies.
• Analyze performance stats and drive metric improvement.
• Sponsor projects related to operational performance across sites.
• Manage internal projects to improve site performance.
• Champion continuous improvement across customer sites.
• Educate staff on operational performance and contributions.

Skills

Management experience

Logistics industry experience

Job description

The Operational Performance General Manager role has a national salary range of $85,000- $150,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

To ensure the delivery of consistent operational processes and results for all sites and accounts within the sector while managing the activities related to operational performance. Utilize the guidance provided by the Operational Excellence Team and Operations to drive consistent performance metrics and activities that optimize site performance. Actively participate and champion operational performance activities within your site and partner with the sectors and region to align and share best practices.

• Primary point of contact for operational leaders in regards to operational performance and related initiatives (labor/resource planning, operational standardization, continuous improvement and operational management systems)
• Effectively communicate operational performance throughout the hierarchy, including actions, results, and initiatives to/from customer, to/from sites
• Actively engage with the Operational Excellence team for guidance on the execution of core OE activities at a single site or multi-site level. This includes execution of management system or program requirements, site level trainings and SOPs, site assessments and reporting.
• Focus on site or multi-set/ sector labor planning model, inclusive of all tools and analytics. Engage, train and advise operational analysts and site lea leaders on the use of the model and analytics. Advise on best practices and utilize reporting as a means to monitor and reinforce the effectiveness efficiency that labor planning optimization can provide.
• Drive labor efficiency and savings by understanding the impacts operational issues have and communicate with the site leadership teams on how these issues impact overall efficiency planning and ultimate savings to the P&L
• Work with operational leaders to ensure operational performance’s disciplines align with business and account strategies
• Manage the analysis of performance statistics and ensure strategy to drive metric improvement
• Primary sponsor of projects related to operational performance and key project initiatives
• Responsible for managing internal projects related to the overall performance of your site(s).
• Champion continuous improvement process initiatives across customer sites and sector as appropriate
• Communicate and educate associates on the understanding of operational performance and the manner in which they contribute

Required Education And Experience

• 5+ years management experience
• 2+ years logistics industry experience

Our Organization is an equal opportunity employer.