Operational Excellence Program Manager

Jobgether; United States; Hybrid; USD 84,000 - 116,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Hybrid-remote work

Competitive benefits

Job summary

Jobgether is seeking an Operational Excellence Program Manager based in the United States to lead cross-functional optimization initiatives across client operations. You will drive data-informed decisions, standardize processes, and mentor teams while delivering measurable improvements.

You will work on multiple projects, translating frontline insights into practical solutions and fostering a culture of structured problem solving and continuous improvement.

Qualifications

• 8+ years of experience in Operational Excellence, process improvement, or business process management.
• Lean Six Sigma Green Belt certification is required; Black Belt certification preferred.
• Strong data management and analytical skills, with proficiency in SQL, Looker, and Excel.
• Ability to analyze operational data and translate findings into actionable insights that influence decisions and improve performance.
• Proven experience leading multiple end-to-end projects concurrently and delivering measurable improvements.
• Excellent stakeholder management and communication skills with the ability to translate complex concepts clearly.
• Demonstrated ability to mentor colleagues and promote structured problem-solving.
• Familiarity with continuous improvement methodologies and practical tools.

Responsibilities

• Lead Operational Excellence and process improvement projects across Client Operations, identifying opportunities to reduce waste and improve quality.
• Build cross-functional relationships to drive collaboration, alignment, and execution across teams and stakeholders.
• Use operational data, stakeholder input, and strategy to evaluate opportunities and make data-driven decisions.
• Identify standardization opportunities and optimization strategies to improve performance.
• Incorporate customer and frontline feedback into problem definition and solution design.
• Lead multiple projects from problem definition through implementation and measurement with measurable results.
• Mentor colleagues on continuous improvement methodologies and structured problem solving.
• Deliver presentations and updates to stakeholders and management at different levels.
• Foster a continuous improvement culture with data-driven decision-making and accountability.

Skills

Operational Excellence

Process Improvement

Stakeholder Management

Data-Driven Decision Making

Mentoring

Structured Problem-Solving

Change Management

Cross-Functional Leadership

Tools

SQL

Looker

Excel

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Operational Excellence Program Manager based in United States.

As an Operational Excellence Program Manager, you will lead continuous improvement initiatives that enhance efficiency, quality, and customer satisfaction across client operations. You will identify opportunities to reduce waste, standardize processes, and strengthen operational performance. Working cross-functionally, you will align stakeholders around data-driven decisions and practical improvement strategies. You will combine operational data, frontline insights, and customer feedback to shape effective solutions. The role offers significant ownership across multiple projects, with opportunities to influence processes and elevate operational standards. You will also mentor colleagues and help build a culture centered on structured problem-solving, continuous improvement, and clear communication.

Accountabilities

• Lead Operational Excellence and process improvement projects across Client Operations, identifying opportunities to reduce waste, increase efficiency, improve quality, and strengthen business processes.
• Build strong cross-functional relationships to drive collaboration, alignment, and effective execution across teams and stakeholders.
• Use operational data, stakeholder input, and business strategy to evaluate opportunities and make balanced, data-driven decisions.
• Identify and implement process improvement layers, standardization opportunities, and optimization strategies that improve operational performance.
• Incorporate customer and frontline agent feedback into problem definition and solution design, ensuring improvements positively impact both operational efficiency and customer experience.
• Lead multiple projects from initial problem identification through implementation and measurement, delivering measurable operational improvements.
• Mentor colleagues on continuous improvement methodologies, tools, and structured problem-solving practices to promote higher operational standards.
• Deliver presentations, training sessions, project updates, and recommendations to stakeholders and management at different levels.
• Foster a continuous improvement culture built around structured problem-solving, data-driven decision-making, accountability, and clear communication.

Requirements

• 8+ years of experience in Operational Excellence, process improvement, business process management, or a similar discipline.
• Lean Six Sigma Green Belt certification required; Black Belt certification preferred.
• Strong data management and analytical skills, with proficiency in SQL, Looker, and Excel.
• Ability to analyze operational data and translate findings into actionable business insights that influence decisions and improve performance.
• Proven experience leading multiple end-to-end projects concurrently and delivering measurable operational improvements.
• Strong understanding and practical application of continuous improvement methodologies, regularly using 3–5 improvement practices or tools to drive progress.
• Excellent stakeholder management and communication skills, with the ability to translate complex concepts into clear, actionable strategies for diverse audiences.
• Demonstrated ability to influence peers, motivate teams, and build productive relationships across functions.
• Strong adaptability and prioritization skills, with the ability to adjust project focus and execution based on evolving business strategy.
• A structured, collaborative, and results-oriented approach to problem-solving, with a strong focus on measurable outcomes.

Benefits

• Base salary range of $83,500–$115,500 USD, depending on experience, expertise, and location.
• Equity provided to all employees.
• Potential eligibility for annual bonuses or commissions depending on role and compensation structure.
• Competitive benefits package, with offerings varying based on employment type and location.
• Flexible work environment through a hybrid-hub model, supporting both office-based and fully remote arrangements depending on role requirements.
• Resources and working environments designed to support employee productivity and success.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

Why Apply Through Jobgether?

We appreciate your interest and wish you the best!

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.