Operational Excellence Manager, Health Insurance

Oscar-Health-; New York (NY); Hybrid; USD 118,000 - 154,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonuses

Health benefits (medical/dental/vision

11 paid holidays

Job summary

Oscar Health is hiring a Manager, Process Improvement to lead our Operational Excellence Team in New York. The role emphasizes cross-functional collaboration, continuous improvement, and data-driven process redesign to deliver frictionless value to members and providers.

The position requires Lean Six Sigma experience, 4+ years in health insurance ops, and a strong track record in project management and process mapping.

Qualifications

• A bachelor's degree or 4+ years commensurate experience.
• 4+ years of work experience in health insurance operations claims processing, utilization management, or call center ops
• 3+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
• 3+ years of experience with end to end project management
• 3+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures
• 3+ years of experience with process improvement methodologies such as Lean Six Sigma
• Lean Six Sigma Green Belt certification or higher
• Bonus potential up to 10% of monthly compensation

Responsibilities

• Partner with core insurance operations leaders to identify and implement solutions to operational challenges.
• Support the core insurance organization in the frictionless delivery of value to members and providers.
• Be the example of the continuous improvement mindset, providing effective direction and influence, while demonstrating actual results of organizational behavior change in this area
• Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to the organization and aligned to industry standards and best practices
• Partner cross functionally with various leaders in all areas of the business to support the drive towards frictionless value delivery
• Utilize and implement programmatic frameworks and tools while adjusting your approach based on measured outcomes across simultaneous operating improvement projects
• Creating and sustaining foundational stability and ensuring scalability within your area of responsibility
• Use process improvement best practices, such and Lean and Six Sigma principles, to engineer/reengineer and implement consistent organizational processes and clear engagement models
• Provide clear context, in the form of Product Requirements Documents (PRDs), process maps, standard operating procedures and policy documents on what is being built and why it's being built.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Lean Six Sigma

Data analysis

Cross-functional collaboration

Project management

Process mapping

Continuous improvement

Stakeholder engagement

Education

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Tools

Excel

SQL

Python

Job description

Oscar Health is hiring a Manager, Process Improvement to lead our Operational Excellence Team in New York. The role emphasizes cross-functional collaboration, continuous improvement, and data-driven process redesign to deliver frictionless value to members and providers.

The position requires Lean Six Sigma experience, 4+ years in health insurance ops, and a strong track record in project management and process mapping.