Operational Excellence Manager

GCS-SIGAL; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

GCS-SIGAL is seeking an Operational Excellence Manager to act as the internal standard-bearer for process quality, systems compliance, and project delivery. You will enforce company-wide standards across all active projects, drive continuous improvement, and ensure field and office teams operate at peak efficiency.

This cross-functional role covers project operations, technology systems, safety coordination, training support, and data reporting.

Qualifications

• Bachelor's degree in construction management, engineering, business, or related field or equivalent experience.
• Minimum 10 years of progressive experience in commercial construction with field and project management exposure.
• Experience with OpenSpace, Outbuild, P6 and Bluebeam; familiarity with Lean construction principles.

Responsibilities

• Define and enforce OpEx standards across multiple projects.
• Audit projects for compliance with company standards including safety, documentation, scheduling, and financial controls.
• Support onboarding and training for operations staff on standard procedures.
• Generate monthly compliance reports and quarterly health assessments for project leadership.

Skills

Lean construction

Process standards

Cross-functional communication

Scheduling & cost controls

Project delivery

Education

Bachelor's degree

Tools

Procore

OpenSpace

Outbuild

P6

Bluebeam

Job description

GCS-SIGAL is built on teamwork, with a foundation of passion for construction, taking ownership of the success of our projects, and empowering team members to make meaningful contributions. If you have the desire to join a growing, results-oriented organization, you will love building your career at GCS-SIGAL.

Position Overview

The Operational Excellence Manager serves as GCS-SIGAL's internal standard-bearer for process quality, systems compliance, and project delivery consistency. This individual will report to the Directors of Operations and works across all active projects to enforce company-wide standards, drive continuous improvement, and ensure our field and office teams operate at the highest level of efficiency and professionalism.

This is a cross-functional role that spans project operations, technology systems, safety coordination, training support, and data reporting. The right candidate is a highly motivated self-starting individual that understands the construction business from the ground up, communicates with authority and clarity at every level of the organization, and is relentlessly focused on keeping GCS-SIGAL a premier general contractor.

Operational Excellence Manager responsibilities and duties include, but are not limited to the following:

• Process discipline: Consistent ability to define, communicate, and enforce standards across a complex, multi-project environment.
• Accountability: Follows through on commitments and holds teams to the same standard with fairness and clarity.
• Systems thinking: Connects individual process gaps to broader operational outcomes and recommends durable solutions.
• Communication: Conveys complex information simply and adapts style effectively across field staff, PMs, and executive leadership.
• Collaboration: Partners across departments without creating friction, and is trusted equally in the field and the office.
• Continuous improvement mindset: Proactively identifies inefficiency and drives change rather than waiting to be asked.

Project Operations & Standards Enforcement

• Collaborate with executive team to assess existing OpEx standards, refine as needed, and implement across all projects.
• Work with executive team to identify, develop, and implement standard operating procedures to serve project teams as a playbook with a focus on project delivery, field documentation, and office operations.
• Audit projects for compliance with GCS-SIGAL standards and procedures, including construction administration, document control, safety, scheduling, and financial controls. This will require rotating site visits, documenting findings, and tracking corrective actions through resolution.
• Ensure project teams are effectively utilizing company technology platforms (Procore, OpenSpace, Outbuild, P6, Compass) and generate compliance reporting to executive team.

Training & Talent Development Support

• Support onboarding process for all new operations staff, covering expectations of relevant company standards and procedures.
• Develop and maintain training materials and standard operating procedures for operations staff.
• Support performance evaluation cycles by providing process compliance data to project leadership and HR.

Continuous Improvement

• Facilitate quarterly OpEx Roundtables with project leadership to surface recurring issues, share best practices, and drive systemic improvements.
• Benchmark GCS-SIGAL practices against peer general contractors and recommend applicable best practices.
• Lead or support rollout of new process improvements resulting from annual program reviews.

Reporting & Leadership Communication

• Issue monthly compliance summaries for all projects related to company standards and procedures.
• Conduct formal quarterly Project Health Assessments on key projects and present findings with actionable recommendations.
• Contribute to the annual OpEx Program Review presented to company leadership.

Experience/Education

• Bachelor's degree in construction management, engineering, business, or a related field, or equivalent professional experience.
• Minimum 10 years of progressive experience in commercial construction, with exposure to both field and project management functions.
• Experience with OpenSpace, Outbuild, P6 and Bluebeam.
• Familiarity with Lean construction principles and continuous improvement frameworks.
• Experience in quality assurance, process improvement, or operations support function within a commercial GC.

Knowledge, Skills & Abilities

• Demonstrated mastery in Procore, including project setup, reporting, financials, and workflow configuration.
• Strong working knowledge of construction project delivery, including scheduling, financial controls, submittals, RFIs, and change management.
• Exceptional organizational skills and a track record of enforcing process standards across multiple
• Clear, direct communicator with the ability to engage effectively with field crews, project managers, and company leadership.

GCS-SIGAL offers an excellent total compensation package which includes competitive benefits and a 401(k) plan.

GCS-SIGAL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Qualified applicants who are offered a position must pass a pre-employment background check.