Operational Excellence Manager

University Health; United States; On-site; USD 95,000 - 135,000; Full time

Job summary

University Health seeks a Manager of Operational Excellence to lead Lean initiatives across the health system. You will oversee daily Lean activities, align efforts with strategic goals, and ensure outcomes are measured and sustained.

You will drive A3 projects, 5S, Lean Daily Management, Gemba walks, standard work, staff coaching, and tooling development, while fostering a culture of continuous learning, reliability, and engagement among leaders.

Qualifications

• Bachelor’s degree required; MBA preferred.
• 2 years of Lean experience required; Facilitation experience preferred.
• Demonstrated involvement in process improvement activities within healthcare leadership.

Responsibilities

• Manage all day-to-day activities related to Lean within the health system.
• Align Lean activities with the overall strategy and goals; ensure outcomes are measured and sustained.
• Oversee performance improvement activities including A3, 5S, Lean Daily Management, boards, Gemba walks, standard work, and staff coaching.

Skills

Facilitation

Process improvement

Healthcare experience

Education

Bachelor's degree

MBA

Lean/Six Sigma certification

Just Culture certification

Tools

Lean/Six Sigma tools

Job description

POSITION SUMMARY/RESPONSIBILITIES
The Manager of Operational Excellence will manage all day to day activities related to Lean within the health system. The manager will align all activities with the overall strategy and goals within the area of Operational Excellence to ensure outcomes are measured and sustained. Additionally, the Manager of Operational Excellence will have oversight of multiple activities related to performance improvement including the integration of Lean methodology through A3 projects, 5S projects, Lean Daily Management, performance boards, Gemba walks, standard work development, staff coaching, and management tools development. The role also supports the development of a culture of continuous learning, reliability, and engagement by reinforcing consistent improvement behaviors and supporting leaders in applying improvement principles within daily work.

EDUCATION/EXPERIENCE
Bachelor’s degree required. MBA preferred. 2 years of Lean experience required. Facilitation experience preferred. Demonstrated involvement in process improvement activities within role as healthcare leader.

LICENSURE/CERTIFICATION
Lean/Six Sigma certification desired. Just Culture certification or equivalent desired.