Operational Excellence Manager

University Hospital; San Antonio (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

University Hospital in San Antonio is seeking a Manager of Operational Excellence to oversee Lean activities within the health system. This role requires managing performance improvement activities and aligning them with overall strategic goals.

The ideal candidate will possess a Bachelor’s degree, with an MBA being preferred, and have at least 2 years of Lean experience. Lean/Six Sigma certification is also desired. You will play a crucial role in fostering a culture of continuous improvement.

Qualifications

• Bachelor’s degree required; MBA preferred.
• 2 years of Lean experience required.
• Demonstrated involvement in process improvement activities as a healthcare leader.

Responsibilities

• Manage all activities related to Lean within the health system.
• Align activities with strategy and goals within Operational Excellence.
• Oversee performance improvement activities including Lean Daily Management.

Skills

Lean methodology

Process improvement

Facilitation

Education

Bachelor’s degree

MBA

Lean/Six Sigma certification

Job description

POSITION SUMMARY/RESPONSIBILITIES

The Manager of Operational Excellence will manage all day to day activities related to Lean within the health system. The manager will align all activities with the overall strategy and goals within the area of Operational Excellence to ensure outcomes are measured and sustained. Additionally, the Manager of Operational Excellence will have oversight of multiple activities related to performance improvement including the integration of Lean methodology through A3 projects, 5S projects, Lean Daily Management, performance boards, Gemba walks, standard work development, staff coaching, and management tools development. The role also supports the development of a culture of continuous learning, reliability, and engagement by reinforcing consistent improvement behaviors and supporting leaders in applying improvement principles within daily work.

EDUCATION/EXPERIENCE

Bachelor’s degree required. MBA preferred. 2 years of Lean experience required. Facilitation experience preferred. Demonstrated involvement in process improvement activities within role as healthcare leader.

LICENSURE/CERTIFICATION

Lean/Six Sigma certification desired. Just Culture certification or equivalent desired.