Operational Excellence Intern

GOTAFE; Bloomington (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

GOTAFE in Bloomington, IL is seeking a motivated candidate pursuing a Master’s degree or final‑year Bachelor’s degree in Business Analytics or related fields to join our Operations and AI initiatives.

You will document, analyze, and improve business processes, support AI use‑case identification and pilots, and gather data to quantify productivity gains. Strong communication and collaboration with cross‑functional teams are essential for success.

Qualifications

• Strong analytical, critical thinking, and problem-solving skills.
• Interest in artificial intelligence, process improvement, business transformation, and enterprise technology.
• Excellent written and verbal communication, including documentation and presentation of findings.
• Ability to work independently, manage multiple priorities, and complete assigned deliverables.
• Collaborative mindset to work across business and technology teams.

Responsibilities

• Document, analyze, and improve business processes across multiple functions.
• Support identification, research, and evaluation of AI use cases; assist with pilots, experimentation, adoption initiatives, and documentation of AI-enabled opportunities and outcomes.
• Gather, organize, and analyze business and operational data to measure productivity improvements, process efficiency, AI adoption, and business value.
• Support planning and execution of Operational Excellence and AI-related initiatives, including stakeholder communications, meeting preparation, action item tracking, training materials, and change management activities.
• Help develop and maintain process documentation, standards, templates, user guides, and business transformation resources.
• Collaborate with internal stakeholders across business and technology teams to gather input, support workstream execution, and contribute to recommendations that improve work processes.

Skills

Analytical thinking

Problem solving

Communication

Collaboration

Data analysis

Education

Master's degree or final-year Bachelor's degree in Business Analytics / MIS / Industrial Engineering / Operations Management / Data Analytics / Business Technology / Digital Transformation

Job description

Your Role

Here's what you will be doing:

• Assist in documenting, analyzing, and improving business processes across multiple functions, including process mapping and workflow assessment.
• Support identification, research, and evaluation of AI use cases; assist with pilots, experimentation, adoption initiatives, and documentation of AI-enabled opportunities and outcomes.
• Gather, organize, and analyze business and operational data to measure productivity improvements, process efficiency, AI adoption, and business value.
• Support planning and execution of Operational Excellence and AI-related initiatives, including stakeholder communications, meeting preparation, action item tracking, training materials, and change management activities.
• Help develop and maintain process documentation, standards, templates, user guides, and business transformation resources.
• Collaborate with internal stakeholders across business and technology teams to gather input, support workstream execution, and contribute to recommendations that improve work processes.

About You

The company is looking for:

• Current pursuit of a Master's degree or final-year Bachelor's degree in Business Analytics, Management Information Systems, Industrial Engineering, Operations Management, Data Analytics, Business Technology, Digital Transformation, or related discipline.
• Strong analytical, critical thinking, and problem-solving skills.
• Interest in artificial intelligence, process improvement, business transformation, and enterprise technology.
• Ability to gather, organize, analyze, and summarize data and business information.
• Strong written and verbal communication skills, including documentation and presentation of findings.
• Ability to work independently, manage multiple priorities, and complete assigned deliverables.
• Collaborative mindset to work across business and technology teams.
• Proficiency with Microsoft Office tools such as Excel, PowerPoint, and Word.
• Curiosity, initiative, attention to detail, and a continuous improvement mindset.