Operational Excellence Analyst — Process & Efficiency

Center Parc Credit Union; Atlanta (GA); On-site; USD 56,243 - 70,304; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid Time-Off

Job summary

Center Parc Credit Union in Atlanta is seeking an experienced Operations Process Analyst with 5+ years in credit unions, banks, or financial institutions. The role emphasizes improving operational efficiencies across branches and contact centers, rather than heavy data analytics, and reports to the SVP.

You will drive process governance, coordinate updates, support cross-functional initiatives, and partner with IT, training, and audit to ensure compliant, streamlined procedures across all

Qualifications

• Bachelor’s degree in business administration, finance, or related field or 2 years of process optimization experience.
• At least 5 years of experience in operations analysis or process improvement in financial services.
• Experience leading cross-functional projects or auditing adherence to processes.

Responsibilities

• Validate, improve, and implement processes to enhance operational effectiveness and compliance.
• Serve as primary point of contact for procedure updates and version control.
• Collaborate with IT, Training, and departments to assess impact of changes.
• Create and analyze operational reports for leadership visibility.

Skills

Operations analysis

Process improvement

Cross-functional collaboration

Analytical thinking

Communication skills

Education

Bachelor’s degree in business administration, finance, operations management, a related field

2 years of process optimization work experience in lieu of degree

Tools

Symitar banking core

Job description

Center Parc Credit Union in Atlanta is seeking an experienced Operations Process Analyst with 5+ years in credit unions, banks, or financial institutions. The role emphasizes improving operational efficiencies across branches and contact centers, rather than heavy data analytics, and reports to the SVP.

You will drive process governance, coordinate updates, support cross-functional initiatives, and partner with IT, training, and audit to ensure compliant, streamlined procedures across all