Operational Excellence Analyst

TeleSolv Consulting, LLC; Washington (District of Columbia); Hybrid; USD 75,000 - 100,000; Full time

Job summary

TeleSolv Consulting, LLC is seeking a Business Analyst to support operational modernization and workflow improvement. The role focuses on analyzing processes, documenting requirements, and coordinating process improvements across departments to enhance operational effectiveness.

The candidate will develop SOPs, maps, and workflow diagrams, and assist in change management to ensure adoption of improvements. A strong emphasis on stakeholder communication and data-driven decisions is required.

Qualifications

• Bachelor's degree in Business Administration, Public Administration, Management, Information Systems, Operations Management, or a related discipline.
• Three years of experience supporting business analysis, process improvement, operational support, program support, or related functions.
• Experience creating and maintaining SOPs, process documentation, and related operational materials.
• Ability to gather requirements, document findings, and communicate recommendations to technical and non-technical stakeholders.

Responsibilities

• Analyze existing business processes and operational workflows to identify inefficiencies, bottlenecks, risks, and opportunities for improvement.
• Gather, document, and validate business requirements through stakeholder engagement, interviews, workshops, and process reviews.
• Develop and maintain Standard Operating Procedures (SOPs), process maps, workflow diagrams, and other business documentation supporting operational effectiveness.
• Support operational modernization initiatives by assessing current-state processes and recommending practical, sustainable improvements.
• Coordinate cross-functional process improvement efforts and ensure alignment among stakeholders, leadership, and operational teams.
• Monitor implementation of approved process enhancements and support change management activities to promote successful adoption.
• Conduct research, data collection, and analysis to support business decisions and continuous improvement initiatives.
• Prepare reports, presentations, and recommendations for management regarding operational performance and process optimization opportunities.
• Facilitate communication among stakeholders to ensure business objectives and operational requirements are clearly understood and documented.
• Support enterprise initiatives focused on improving service delivery, customer satisfaction, and operational efficiency.

Skills

Three years experience

Business analysis

Process improvement

Stakeholder communication

SOP development

Process documentation

Data gathering

Education

Bachelor's degree in Business Administration or related

Tools

Microsoft Office

Excel

Word

PowerPoint

Visio

Job description

TeleSolv Consulting, LLC is seeking a Business Analyst to support operational modernization and workflow improvement. The role focuses on analyzing processes, documenting requirements, and coordinating process improvements across departments to enhance operational effectiveness.

The candidate will develop SOPs, maps, and workflow diagrams, and assist in change management to ensure adoption of improvements. A strong emphasis on stakeholder communication and data-driven decisions is required.