Operational Data Analyst

Takeaway; United States; Hybrid; USD 94,000 - 134,000; Full time

Job summary

Just Eat Takeaway.com is seeking an Operational Data Analyst to join the Tech Operations team in London on a hybrid, full-time basis. You will own critical reports linking headcount, delivery velocity, and product metrics to business outcomes, collaborating with engineering, product, and finance leaders.

You will extend the data pipeline, create dashboards for senior leadership, and turn ambiguous data into actionable insights with rigorous documentation and scalable processes.

Qualifications

• Strong SQL skills with complex joins, dimensional modeling and QA-ready outputs.
• Experience building modular data pipelines and self-service dashboards.
• Ability to connect operational metrics with business outcomes and ROI.

Responsibilities

• Own and maintain the FTE Allocation Report across OKRs and operations.
• Develop engineering velocity reporting with flow metrics and baselines.
• Collaborate with data engineers to productionize the pipeline with automated processes.
• Link engineering effort to product metrics and commercial results, defining ROI.

Skills

SQL proficiency

Analytics engineering

Tableau dashboards

Commercial acumen

Tools

GitHub audit logs

Jira metadata

SQL tooling

Job description

Position: Operational Data Analyst

Department: Product - Operations

Reporting to: Technical Program Manager

Location: London

Hybrid role: 3 days a week from our London office & 2 days working from home

Full time / Part time: Full time

Ready for a challenge? Just Eat Takeaway.com is a leading global online food delivery marketplace, connecting millions of customers with restaurants and grocery partners. We're on a mission to empower convenience and deliver exceptional experiences through technology and innovation.

About this role

We are looking for an Operational Data Analyst to join our Tech Operations team-a hands-on, high-ownership role sitting at the intersection of data engineering, commercial analysis, and strategic insight. You will own the reporting that tells our technology and product leadership how effort is being spent, how fast we are delivering, and whether what we build is working. You will inherit a strong foundation-a working FTE allocation report, a data pipeline in active development, and a clear roadmap of what comes next. The challenge is to complete that pipeline, extend it into new reporting domains, and evolve the function from operational reporting toward genuine commercial insight. This is not a role for someone who waits to be asked. The best candidate will identify the next question before leadership does. You will work closely with engineering leadership, product leadership, and finance, bringing rigour to how we plan, prioritise, and measure our work across the technology and product organisation.

• Own and maintain the FTE Allocation Report-our primary view of how Tech headcount is distributed across OKRs, business operations, and maintenance activity, ensuring accurate data models and leadership-ready reporting
• Build out engineering velocity reporting including flow metrics (lead time, cycle time, throughput), establish baseline measurements, and make delivery performance visible to engineering and product leadership
• Work alongside data engineers to bring the automated pipeline into production-replacing manual refresh processes with scheduled, monitored, production-grade solutions, owning SQL logic, column/grain definitions, and QA
• Connect engineering effort to business outcomes by linking FTE allocation and delivery performance to product metrics and commercial results, defining what ROI and commercial insight looks like incrementally
• Extend reporting scope from how we build to what we built and whether it works-shaping adoption, usage, and deprecation reporting that serves both product and technology leadership
• Turn complex, ambiguous data into clear, actionable insight for non-technical audiences, presenting findings and recommendations confidently to senior leadership including technology and product directors
• Design reporting methodology-defining what should be measured and why-and manage multiple workstreams with different stakeholders and time horizons simultaneously
• Ensure strong documentation practices, leaving systems and processes better explained than you found them

What will you bring to the team?

• Strong SQL proficiency beyond querying-comfortable writing dimensional tables, fact tables, complex joins, and specifying them precisely for engineers to build from
• Analytics engineering and orchestration experience, writing modular, templated SQL (using Jinja) to build, orchestrate, and schedule automated data pipelines
• Proficiency in Tableau with a proven track record of building self-service dashboards for senior stakeholders
• Familiarity with engineering data systems and underlying data models/raw schemas of platforms such as GitHub audit logs and Jira issue metadata
• Proven ability to turn complex, ambiguous data into clear, actionable insight for non-technical audiences
• Commercial curiosity-naturally connecting operational metrics to business questions and outcomes
• Experience designing reporting methodology, not just consuming it-able to define what should be measured and why

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

At JET, we're committed to creating an inclusive workplace where everyone belongs. We celebrate diversity and believe different perspectives make us stronger. Learn more about our Employee Resource Groups and inclusion initiatives on our careers page.

What else are we delivering?

Explore our technology stories, product innovations, and the impact we're making at justtakeaway.com/careers