Operational Controls Analyst (On-site)
Newrez
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Newrez, a leading residential mortgage lender, is seeking an Operational Controls Analyst to execute key risk programs and ensure regulatory compliance. You will review loan files, assist in policy updates, and manage vendor scorecards while collaborating with a cross-functional team to improve processes.
The role requires experience in mortgage servicing, strong SQL and data skills, and the ability to communicate complex information clearly.
Qualifications
- Requires high school diploma or equivalent; bachelor’s degree preferred.
- 3+ years’ experience in mortgage servicing or related field.
- Experience with mortgage operations applications and internal systems.
Responsibilities
- Execute the company’s risk programs to ensure compliance with policies, procedures and laws.
- Prepare monthly reports tracking exceptions identified during reviews.
- Develop standard test scripts and assist with UAT as needed.
- Manage vendor scorecards and present findings to stakeholders.
- Review loans requested by investors, agencies, insurers, or warehouse lenders.
- Analyze loan review results and identify trends in quality or personnel.
- Escalate loan concerns with justification and documentation.
Skills
Education
Tools
Job description
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
The Operational Controls Analyst is responsible for executing the Company’s key risk programs that ensure it is in compliance with company policies, procedures, and all applicable laws, rules, regulations. Compliance regulations include agency and investor requirements, that may include reviewing and researching loan files.
- Assist in the preparation of Monthly Reports which track and monitor material, moderate, and recurring exceptions identified during the reviews.
- Deliver feedback on any necessary revisions/updates to policies and procedures.
- Gather LOB requirements, develop standard test scripts within internal systems, and UAT, as applicable.
- Manage monthly vendor scorecard oversight.
- Effectively present information/respond to questions from managers, clients, customers, and public.
- Conduct reviews on loans requested by investors, agencies, insurers, or warehouse lenders.
- Analyze results from loan reviews and identify trends, either in loan quality or personnel.
- Escalate any loan concerns to management and provide all necessary justification/documentation.
- Serve as occasional delegate to more senior members of the team.
- Ability to effectively and accurately convey information to others.
- Performs related duties as assigned by management.
- High school diploma or equivalent, required.
- Bachelor’s degree, preferred.
- 3+ years’ experience in mortgage servicing.
- Prior experience with various mortgage operations applications.
- Strong Microsoft Office skills to include MS Word, Excel & PowerPoint
- Strong working knowledge of SQL/data systems, and mortgage servicing systems.
- Knowledge of FHA, VA, USDA, FNMA and FHLMC policies and guidelines.
- Knowledge of mortgage loan processing, compliance, investor products or loan servicing
- Strong interpersonal, oral, and written communication skills
- Excellent customer service orientation.
- Ability to multi-task, effectively prioritize tasks and responsibilities, effective time management.
- Strong analytical skills: effective decision-making skills with the ability to appropriately exercise independent judgment and elevate quickly where needed.
- Strong quality orientation with an attention to detail and accuracy.
- Ability to work independently, as well as effectively function as a member of the Business Controls Team.
- Accountability; strong work ethic.
- Integrity, ability to maintain and work with confidential information.
- Working on-site at assigned office location.
- Regular and punctual attendance adhering to schedule established by leadership.
- Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
- Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
- Sedentary work in a stationary position at a cubicle for prolonged periods of time.
- Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
- Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
We offer benefits, programs, and perks that support you in every aspect of your life.
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Notice at Collection
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
