Operation Support Associate

H MART - Corp; Fairfax (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401(k) Retirement Plan

Paid Sick Leave

Employee Assistance Program

Job summary

H MART - Corp in Virginia is seeking a Store Operations Manager to oversee product management, sales analysis, and visual merchandising across multiple locations. The ideal candidate will have 2+ years of retail management experience and must be fluent in Korean and English.

This role entails managing staff, driving improvements in store performance, and ensuring high service quality standards. Eligible candidates will also enjoy comprehensive benefits, including health insurance and a 401(k) retirement plan.

Qualifications

• 2+ years of experience in retail MD, store management, or character/variety stores.
• Business-level proficiency in Korean and English.
• Valid driver's license and ability to drive own vehicle (required).

Responsibilities

• Manage product stock and inventory.
• Conduct sales performance analysis.
• Maintain visual merchandising standards.
• Manage store staff and communication.
• Conduct regional store inspections.

Skills

Retail Management Experience

Bilingual in Korean and English

Driver's License

Job description

Responsibilities

• Store Operations Management – Product stock and inventory management, review and ordering of sales items, analysis of popular/non-popular products, inspection of store operation standards (SOP), and maintenance of service quality
• Sales & Performance Analysis – Weekly/monthly analysis of sales trends by store and proposal of improvement strategies, review of promotional and new product sales performance
• Visual & Product Display Management – Application of VM (Visual Merchandising) standards, new product launching, and management of seasonal/event displays
• On-site Staffing & Communication – Management of store staff attendance and practical training, responding to on-site issues (inventory errors, POS/equipment problems, etc.), smooth operational communication between headquarters and stores
• Regional Store Rounds – Regular visits and comprehensive inspections of stores in the assigned region, diagnosis of store environment and operational status
• Assigned Stores – Burke, Centreville, Ellicott City, Frederick, Fairfax, Herndon – MD/VA H Mart stores, Character division sales management

Qualifications / Skills

• 2+ years of experience in retail MD, store management, or character/variety stores
• Business-level proficiency in Korean and English
• Valid driver's license and ability to drive own vehicle (required)

Benefits

You will enjoy the following:

• Health/Dental/Vision Insurance: Employees who have worked for over 60 days and at least 30 hours per week will be eligible
• FSA & DCFSA Program Employees who have worked for over 60 days and at least 30 hours per week, and who are enrolled in the health insurance will be eligible
• EAP (Employee Assistance Program)
• PSL (Paid Sick Leave): May vary by state laws
• 401(k) Retirement Plan: Employees who have worked for 1 year, over 1,000 hours, and attainment age 21 will be eligible
• BTA (Business Travel Accident Insurance)
• Smart card: earn additional 4 points to the standard $1 = 1 point

All benefits are based on company policy.

Equal Employment Opportunity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.