Operation Specialists

Ericsson GmbH; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Ericsson Inc. is seeking a highly skilled Operation Specialist -AI to design, develop, and implement AI-powered solutions addressing complex business challenges in Plano, Texas.

The role combines strong software engineering with expertise in AI/ML and data-driven problem-solving. You will design AI models, collaborate across functions to integrate AI into products, and analyze large datasets to extract actionable insights.

Qualifications

• 3+ years applying ML/AI to production systems.
• Experience with telecom vendors or operators is a plus.
• Strong programming skills in Python/Java/C++.
• Experience with ML frameworks (TensorFlow, PyTorch, scikit-learn).

Responsibilities

• Design and develop AI models, algorithms, and systems to solve business and technical problems.
• Collaborate with cross-functional teams to integrate AI into products and workflows.
• Analyze large datasets to identify patterns, trends, and actionable insights.
• Optimize AI models for performance, scalability, and accuracy.
• Research emerging AI techniques to keep the company at the forefront of innovation.
• Conduct experiments and evaluations to validate AI solutions.
• Document processes, workflows, and architectures for clarity and reproducibility.
• Design, build and operate AI/ML model use cases such as anomaly detection and predictive maintenance.
• Specialize in troubleshooting and operating AI-driven chatbots and conversational agents.
• Design, build and operate a digital twin to reproduce incidents, run closed loop simulations, and validate chatbot decisioning before production rollout.

Skills

ML in production

Python/Java/C++

TensorFlow

PyTorch

NLP/CV/RL

Data preprocessing

Cloud deployment

Docker/Kubernetes

Education

Bachelor’s or Master’s in Computer Science, Electrical Engineering, Data Science, or related field

Tools

Docker

Kubernetes

AWS

Azure

GCP

scikit-learn

Job description

Join our Team

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

About this opportunity:

We are seeking a highly skilled Operation Specialist -AI to design, develop, and implement AI-powered solutions that address complex business challenges. The ideal candidate will combine strong engineering fundamentals with expertise in artificial intelligence, machine learning, and data-driven problem-solving.

What you will do:

• Design and develop AI models, algorithms, and systems to solve business and technical problems.
• Collaborate with cross-functional teams to integrate AI into existing products and workflows.
• Analyze large datasets to identify patterns, trends, and actionable insights.
• Optimize AI models for performance, scalability, and accuracy.
• Research emerging AI techniques and technologies to keep the company at the forefront of innovation.
• Conduct experiments and evaluations to validate AI solutions.
• Document processes, workflows, and architectures for clarity and reproducibility.
• Design, develop, and optimize AI/ML models use cases such as anomaly detection, predictive maintenance, root-cause analysis.
• Specializes in troubleshooting and operating AI-driven chatbots and conversational agents.
• Design, build and operate a digital twin to reproduce incidents, run closed loop simulations, and validate chatbot decisioning and automation before production rollout.

The skills you bring:

• Bachelor’s or Master’s in Computer Science, Electrical Engineering, Data Science, or related field.
• 3+ years of experience in applying ML/AI to production systems.
• Prior experience working with telecom vendors or operators (Ericsson, Nokia, Huawei, Cisco) or on productized telecom solutions is a plus.
• Strong proficiency in programming languages such as Python, Java, or C++.
• Experience with machine learning frameworks (TensorFlow, PyTorch, scikit-learn).
• Knowledge of deep learning, natural language processing, computer vision, and reinforcement of learning concepts.
• Experience with data preprocessing, feature engineering, and model evaluation.
• Strong understanding of engineering principles and software development lifecycle.
• Experience deploying ML models in cloud environments (AWS, Azure, GCP) and with containerization/orchestration (Docker, Kubernetes).
• Strong problem-solving, communication, and cross-functional collaboration skills.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson is proud to be an Equal Opportunity employer, learn more.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city:

United States (US) || Plano (Country/ City)

Job details:

Network Engineer

Compensation and Benefits at Ericsson

Your PayThe salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan (STV): Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.