Operation Manager - D2C

Lineage; Stevens Point (WI, PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k retirement plan

Paid time off

Annual bonus eligibility

Minimum 7 holidays

Job summary

Lineage in Stevens Point, WI, is seeking an Operations Manager to lead the new Direct-to- Consumer facility. You will partner with the General Manager to oversee daily operations, foster a safe, engaging work environment, and drive performance across the site.

The role requires building and coaching teams, optimizing costs, schedules, and processes, and ensuring top-tier customer service. You will collaborate with Finance, HR, Sales, and Continuous Improvement to meet KPIs and safety standards.

Qualifications

• 5 years warehouse operations or direct warehouse management experience.
• Experience with Warehouse Management System (WMS).
• Demonstrated management skills with emphasis on guiding and developing a team, customer service, communications, and planning.
• Ability to effectively present information to customers, clients, and employees of the organization.
• Proficient computer skills, including Microsoft Office Suite.
• Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing PPE.
• Must be able to lift a minimum of 40 lbs./18 kgs.
• Ability to work a flexible work schedule and shift, including weekends if needed.
• Must be comfortable with various noise levels.

Responsibilities

• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Continuously improve operational procedures such as verifying incoming and outgoing shipments, handling and dispositioning merchandise, and maintaining warehouse inventory.
• Partner with sales, inventory control, and operations support to ensure availability of products.
• Plan long-range labor needs based on sales forecasts and input from management.
• Facilitate the achievement of prescribed company KPIs regarding cost, productivity, customer service, profits, and team members.

Skills

Warehouse operations

Team leadership

Communication

Planning

Microsoft Office

Tools

WMS (Warehouse Management System)

Microsoft Office Suite

Job description

An exciting opportunity is available for an Operation Manager at our newest Direct-to-Consumer (D2C) facility in Stevens Point.

This individual will partner closely with the site’s General Manager to support the day-to-day operations of the facility, foster a safe and engaging work environment, and ensure operational excellence across the business. The ideal candidate will be a strong leader with the ability to develop teams, drive performance, and effectively manage all aspects of the operation.

Manage the warehouse’s operational activities including budgeting, labor scheduling, space and equipment, safety and security, housekeeping, and sanitation. Ensure people, process and technology enable meeting all customer service standards.

KEY DUTIES AND RESPONSIBILITIES

• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
• Continuously improve operational procedures such as verifying incoming and outgoing shipments, handling and dispositioning merchandise, and maintaining warehouse inventory
• Partner with sales, inventory control, and operations support to ensure availability of products
• Plan long-range labor needs based on sales forecasts and input from management
• Facilitate the achievement of prescribed company Key Performance Indicators (KPIs) regarding cost, productivity, customer service, profits, and team members

• Operate the facility in compliance with health, safety, and environment regulations to establish and practice a culture of safety among the team members at all times

• Analyze operational reports to identify trends and recommend solutions to management
• Build and maintain partnerships with other departments i.e. Finance, HR, Sales, Continuous Improvement, etc.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Work with machinery and material handling equipment

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

• 5 years warehouse operations or direct warehouse management experience
• Experience with Warehouse Management System (WMS)
• Demonstrated management skills with emphasis on guiding and developing a team, customer service, communications, and planning
• Ability to effectively present information to customers, clients, and employees of the organization
• Proficient computer skills, including Microsoft Office Suite
• Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company provided personal protective equipment and freezer gear
• Must be able to lift a minimum of 40 lbs./18 kgs.; weight may be more dependent upon facility
• Ability to work a flexible work schedule and shift, including weekends if needed
• Must be comfortable with various noise levels, at times, can be loud

Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.