Operation manager

Elite Express Holding Inc.; Laguna Hills (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Elite Express Holding Inc. is seeking an Operations Manager to oversee daily delivery operations and coordinate a team of drivers and staff.

The role emphasizes route optimization, safety compliance, and cross-functional collaboration with sales, customer service, and warehouse teams to ensure smooth order fulfillment. The ideal candidate has 1-3 years in logistics operations management, strong problem-solving abilities, and experience with logistics software and MS Office.

Qualifications

• Fluent in English and Mandarin.
• 1-3 years in logistics operations management or related role.
• Experience managing freight fleets preferred (FedEx, Amazon or similar).
• Strong leadership and communication across diverse teams.

Responsibilities

• Oversee daily delivery operations to ensure timely, accurate deliveries.
• Develop and optimize delivery routes to improve efficiency and reduce costs.
• Ensure drivers comply with safety standards and company policies.

Skills

Logistics software

Team leadership

Route optimization

Operations management

Problem solving

Tools

Microsoft Office

Job description

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Operation manager

Delivery Operations Management

• Oversee and manage daily delivery operations to ensure timely and accurate deliveries.
• Develop and optimize delivery routes to improve efficiency and reduce costs.
• Ensure drivers and the delivery team comply with safety standards and company policies.

Team Management

• Recruit, train, and manage drivers and operational staff to achieve performance goals.
• Set and monitor Key Performance Indicators (KPIs) for the team and provide regular performance feedback.
• Resolve operational challenges and provide guidance to the team.

Process Optimization

• Analyze operational data to identify bottlenecks and propose process improvements.
• Collaborate with IT teams to enhance delivery management systems and leverage technology.
• Monitor and improve customer satisfaction metrics continuously.

Customer Experience

• Address and resolve customer complaints or issues promptly.
• Monitor order delivery success rates and implement corrective actions when needed.
• Work closely with sales, customer service, and warehouse teams to ensure seamless order fulfillment.
• Coordinate with logistics providers and external partners to optimize resource utilization.

Compliance and Safety

• Ensure all operations comply with local regulations, traffic laws, and company policies.
• Conduct regular inspections and maintenance of delivery vehicles to ensure safety and reliability.

Qualifications

• Language Proficiency: Fluent in both English and Mandarin (required).
• Experience: 1-3 years in logistics operations management or a related role.
• Experience managing freight fleets for FedEx, Amazon, or similar providers is highly preferred. Experience in the logistics and transportation industry is a significant advantage.
• Leadership Skills: Proven ability to lead and manage teams effectively in a fast-paced environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively across diverse teams and stakeholders.
• Technical Proficiency: Strong knowledge of logistics software and Microsoft Office Suite.
• Problem-Solving: Strong multitasking and prioritization skills, with the ability to perform under pressure and resolve issues effectively.
• Industry Knowledge: Solid understanding of transportation regulations, safety standards, and best practices in logistics.
• Fedex Ground or Linehaul experience is preferred.