Operation Lead

NewCold; Macon, Northern (GA, KY); Hybrid; USD 52,000 - 75,000; Full time

Job summary

NewCold is seeking an Operations Lead to support supervisors in daily warehouse operations on the floor, coaching teams and driving safety, quality and productivity. The role acts as a bridge between frontline staff and supervision, focusing on operational excellence and continuous improvement.

The candidate will monitor workflows, participate in safety reviews, and help develop a positive, engaged team culture while supporting planning and execution of targets.

Responsibilities

• Assist supervisors in coordinating daily warehouse operations.
• Monitor workload and product flow to ensure operational efficiency.
• Support startup meetings and communicate daily priorities and operational goals.
• Help monitor loading and unloading activities to ensure timeliness, quality and customer compliance.
• Provide direction and feedback regarding loading, unloading and warehouse processes.
• Assist with dock management and coordination between departments.
• Resolve operational issues.
• Onboard and train new team members and identify coaching opportunities.

Skills

Leadership

Coaching

Problem-solving

Team collaboration

Safety awareness

Tools

Power BI

Job description

Build thefuture of food
At NewCold, we’re shaping the futureof the food supply chain. Our warehouses and transportnetwork connect the world’s major food manufacturers with retailers and food service providers.

Join a collaborative team of doers,innovators, and engineers who are dedicated to making a real impact. Togetherwith advanced robotics and cutting-edge technology, we’re not just keeping upwith the times —we’re pioneering smarter, more sustainable operations to keep theworld’s food fresh and safe.

To support our rapid growth, we’re constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!

Your role as an operation Lead

Key responsibilities:

Position Summary

The Operations Warehouse Lead is a developmental leadership position responsible for supporting supervisors in the execution of daily warehouse operations while building the skills necessary for future leadership opportunities. This role serves as an operational resource, coach, trainer, and problem-solver who helps ensure safety, quality, productivity, customer service, and operational excellence.

The Lead is expected to spend significant time on the warehouse floor observing operations, identifying improvement opportunities, coaching team members, and ensuring processes are executed according to established procedures. The role also acts as a communication bridge between front-line team members and supervisors.

Core Responsibilities

Operational Support

• Assist supervisors in coordinating daily warehouse operations.
• Monitor workload and product flow to ensure operational efficiency.
• Support startup meetings and communicate daily priorities and operational goals.
• Help monitor loading and unloading activities to ensure timeliness, quality, and customer compliance.
• Provide direction and feedback regarding loading, unloading, and warehouse processes.
• Assist with dock management, and coordination between departments.
• Resolve operational issues.

Auditing & Quality Assurance

• Conduct case-pick audits to verify accuracy and process compliance.
• Audit outbound loads to ensure customer-specific requirements are met.
• Verify product quality, load quality, and inventory accuracy standards.
• Monitor compliance with SOPs and operational procedures.
• Ensure required documentation is completed accurately and according to company standards.

Training & Development

• Assist in onboarding and training new team members.
• Conduct observations of both new hires and tenured employees.
• Identify coaching opportunities and knowledge gaps.
• Reinforce standard operating procedures and best practices.
• Provide constructive feedback that improves performance and safety.
• Support the development of a positive and engaged team culture.

Performance & Metrics

• Monitor DDT performance and key operational metrics.
• Learn and utilize Power BI reporting tools to analyze business performance.
• Support data-driven decision making by identifying trends and opportunities for improvement.
• Assist supervisors in tracking operational goals and performance indicators.
• Learn goal-setting methodologies and operational planning techniques.

Safety Leadership

• Champion a culture of safety throughout the operation.
• Ensure team members adhere to all safety procedures and policies.
• Conduct floor observations and address unsafe behaviors or conditions.
• Promote accountability and continuous improvement in safety performance.

Supervisor Coverage

• Provide operational support during supervisor absences.
• Assist with directing workflow and addressing immediate operational concerns.
• Help maintain continuity of operations during staffing changes or unexpected events.
• Escalate critical issues appropriately while maintaining operational flow.

Professional Development

• Create and maintain an Individual Development Plan (IDP).
• Establish personal growth objectives and leadership milestones.
• Participate in coaching sessions and developmental reviews.
• Develop leadership, communication, and business management skills.
• Seek opportunities to broaden operational knowledge across all warehouse functions.

Who we are looking for:

We are seeking motivated and forward-thinking individuals who thrive incollaborative and fast-moving environments. Our ideal candidate has:

Ready to make an impact?

Ourgoal is to keep the world’s food fresh and safe with our proprietarytechnologies and innovative solutions. Join our team andhelp build a more efficient, innovative, and sustainable food supply chain.Your next career chapter starts at NewCold.

Whether you’re a seasoned expert or just starting your career, NewColdprovides the opportunities and challenges that allow you to grow and excel.Ready to turn your curiosity into impact?

Explore careers at NewCold

Can we welcome you on board as our new Operation Lead and help continueour successful growth?

NewCold provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, medical condition (including cancer and genetic characteristics), or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

NewCold expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.