Operation Care Cordinator

A Place at Home Newton; Newton (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

A Place At Home – Newton is seeking an Operations Care Coordinator who thrives in a fast-paced office environment. You will coordinate caregiver schedules, support clients and families, and ensure accurate records and smooth operations.

This role emphasizes scheduling, care quality, and teamwork across departments, with a focus on compassionate service to seniors and reliable caregiver engagement. The position offers growth opportunities within a patient-centric home-care setting.

Qualifications

• Experience in home care, healthcare, scheduling, or office coordination preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication skills (both written and verbal).
• Problem-solver with the ability to think quickly and adapt.
• Proficiency in scheduling systems and Microsoft Office (experience with home care software is a plus).
• Compassionate, reliable, and committed to delivering exceptional service.

Responsibilities

• Care Coordination & Scheduling: Manage and optimize caregiver schedules to ensure full coverage and continuity of care.
• Client Experience: Serve as a key point of contact for clients and families; ensure care plans are followed with quality.
• Caregiver Support & Engagement: Assist with onboarding, training coordination, and ongoing communication.
• Operational Excellence: Support daily office operations and maintain accurate documentation and records.
• Billing & Administrative Support: Assist with timekeeping, billing verification, and payroll coordination.
• Growth & Community Engagement: Support marketing and outreach efforts and relationships with referral partners.

Tools

Microsoft Office

Home care software

Scheduling systems

Job description

Job Title: Operations Care Coordinator

Location: A Place At Home – Newton

About Us

At A Place At Home, we provide comprehensive senior care solutions designed to create a true continuum of care. Our mission is simple: deliver peace of mind to families while empowering seniors to live safely and independently at home.

Position Overview

We are seeking a highly organized, proactive, and compassionate Operations Care Coordinator to support the day-to-day success of our office. This role is the operational heartbeat of the agency—ensuring clients receive exceptional care, caregivers are supported, and internal systems run efficiently.

This is a fast-paced, people-centered role ideal for someone who thrives in coordination, problem-solving, and making a meaningful impact in the lives of seniors and their families.

Key Responsibilities

• Care Coordination & Scheduling

  • Manage and optimize caregiver schedules to ensure full coverage and continuity of care

  • Match caregivers to clients based on needs, skills, and personality fit

  • Proactively address call-offs, schedule gaps, and last-minute changes

• Client Experience

  • Serve as a key point of contact for clients and families

  • Ensure care plans are executed with the highest level of quality and consistency

  • Address concerns promptly and professionally, ensuring satisfaction and retention

• Caregiver Support & Engagement

  • Assist with onboarding, training coordination, and ongoing communication with caregivers

  • Foster a positive, supportive culture that drives retention and engagement

  • Help monitor performance and ...

• Operational Excellence

  • Support daily office operations, ensuring smooth communication across departments

  • Maintain accurate documentation, scheduling systems, and client records

  • Ensure compliance with state regulations and company standards

• Billing & Administrative Support

  • Assist with timekeeping, billing verification, and payroll coordination

  • Help maintain financial accuracy related to hours, services, and client records

• Growth & Community Engagement

  • Support marketing and outreach efforts as needed

  • Help maintain relationships with referral partners and community organizations

What We're Looking For

• Experience in home care, healthcare, scheduling, or office coordination preferred

• Strong organizational and multitasking skills in a fast-paced environment

• Excellent communication skills (both written and verbal)

• Problem-solver with the ability to think quickly and adapt

• Proficiency in scheduling systems and Microsoft Office (experience with home care software is a plus)

• Compassionate, reliable, and committed to delivering exceptional service

Why This Role Matters

The Operations Care Coordinator plays a critical role in delivering on our promise of exceptional care. You are the connector between clients, caregivers, and the business—ensuring everything runs smoothly and everyone feels supported.