Operation Agent, Air Import

Staffmark Group; Inglewood (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Retirement savings plan

Job summary

Staffmark Group in Inglewood, CA is seeking an Air Import Operations Agent to handle clerical duties, manage shipping documents, customs clearance, and logistics coordination from arrival to final destination.

The role requires strong data-entry skills, proficiency with MS Office, and the ability to coordinate with airlines and warehouses while adapting to changing priorities.

Qualifications

• Strong data entry and documentation skills.
• Proficient in Microsoft Office.
• Excellent organizational abilities and attention to detail.
• Ability to coordinate with airlines and warehouses.
• Willingness to learn new systems and processes.

Responsibilities

• Coordinate shipment transfers from airline custody to the designated warehouse (CFS).
• Process airline fees and record costs in the company system.
• Review MAWB documents and break them into HAWB for each shipment.
• Obtain necessary customs approvals for each package.
• Track shipment status and report to managers.

Skills

Data entry

Organization

Communication

Multitasking

WPM >40

Tools

MS Excel

MS Word

PowerPoint

Freight software

Job description

Air Import Operation Agent

FLSA: Non-Exempt, Temp
Reports To: Manager
Work Location: Inglewood, CA
Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM

Occasional extended hours or overtime may be necessary to meet business demands and urgent deadlines.
One Sunday per month will be a required workday.

Overview

A global freight forwarding and logistics company is looking for a diligent and motivated individual to join our team as the Air Import Operations Agent. This is a role 100% clerical, managing shipping documents, customs clearance, and transportation logistics.
You'll play a crucial administrative role in ensuring customers imported goods move efficiently from the airplane to their final destinations on time. This involves precise coordination and data management.

Essential Duties and Responsibilities

• Coordinate shipment transfers by arranging large incoming air shipments to be transferred from the airline's custody to the company's designated warehouse "Container Freight Station" (CFS).
• Process payments for fees that airlines charge for using their terminals and make sure these costs are accurately recorded in the company's system.
• Review and confirm important shipping documents "Master Air Waybills" (MAWB), covering many individual smaller shipments.
• Break down the MAWB document into individual documents for each smaller shipment "House Air Waybills" (HAWBs), making sure all details and costs are correct in the company's system.
• Process to get all the necessary approvals from customs for each individual package.
• Track the status of each shipment and report this information to managers.
• Manage inventory by reviewing lists of items stored at different facilities and share this information with other teams, such as Customer Service, to keep involved parties updated.
• Initiate the process of filing a claim with the airline if a shipment arrives damaged or items are missing.
• Share damage information with the relevant operations teams upon receipt of reports about damaged goods from the storage facilities.
• Inform your manager or supervisor promptly when there are issues such as delivery delays.

Qualifications

• WPM Over 40 required for efficient data entry and documentation.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong organizational skills, capable of managing multiple documents and tracking various stages of shipments.
• Demonstrated ability to handle administrative tasks efficiently, including data entry, record-keeping, and processing various forms and documents.
• Clear and effective communication skills, both written and verbal, to coordinate with team members and external partners like airlines and warehouses.
• A willingness to learn new systems and processes, as well as adapt to changing priorities in a fast‑paced environment.
• Proficiency with standard office software and the ability to quickly learn internal freight management systems.
• Prior experience in the logistics or freight industry is a plus.

Benefits and Compensation

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

Equal Opportunity Employer

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries.