Operantions Manager

DHL Global Forwarding; St. Louis (MO); On-site; USD 85,000 - 120,000; Full time

Job summary

DHL Global Forwarding in Missouri is seeking an experienced Operations Manager to lead daily operations at our Kansas City or St. Louis locations.

You will oversee export/import transactions, customs activities, and staff, ensuring service quality and adherence to regulations.

A proven track record in logistics leadership and strong communication skills are essential to drive improvements and customer satisfaction.

Qualifications

• International freight forwarding experience required.
• Minimum 5 years supervisory experience in logistics.
• Strong communication, leadership and interpersonal skills.

Responsibilities

• Oversees and coordinates all transactional operations (air and ocean exports/imports) and customs.
• Manages team agents, specialists and supervisors.
• Supports desk-level functions during peak periods and vacations.
• Ensures operations meet customer requirements and takes corrective actions.
• Drives compliance, quality and continuous improvement.
• Collaborates with Customer Service, Product and Global Service Centers.

Skills

Leadership

People management

Communication

Team coordination

Tools

CargoWise

Microsoft Office

Job description

We have an exciting opportunity for an OPERATIONS MANAGER to manage our daily operations. This position will be based at our Kansas City, MO or St. Louis, MO location.

Key Responsibilities

• Oversees and coordinates all transactional operations (Air Export / Import and Customs activities), adhering to regulations and internal procedures.
• Manages Team Agents, Specialists and leaders (supervisors)
• Oversees execution of desk-level functions (such as file processing and customer service) to support staff during high-volume periods, vacations, etc. (minimal)
• Ensures all Operations teams meet customer requirements and takes corrective actions in case of deviations from requirements.
• Ensures all compliance and regulatory rules and guidelines are followed / met.
• Provides guidelines to Export, Import and Gateway to ensure transactional operations are consistent with group business strategy and compliant with the local business environment.
• Monitors quality and adherence to standards and is responsible for constant improvement and optimization of product means.
• Develops a high-performance service culture within the Export and Import Departments
• Ensures realization of budgetary performance by setting and monitoring clear objectives
• Manages interface with Customer Service, Product, and Global Service Centers as required.
• Works closely with Station Manager to shape station direction and execute strategy.
• Performs additional tasks as assigned by Station Manager

Skills / Requirements

• International freight forwarding experience required. Air Import / Export, Ocean Export / Import, Customs Brokerage experience is a plus (especially air).
• Experience using the Cargo Wise software is a major plus.
• Proven track record in people management role (leadership, motivation and people skills)
• Must be willing to develop necessary skills to advance to next level of management (Station Manager)
• Positive attitude with a commitment to quality
• Commercial (sales) experience is a plus.
• Minimum of 5 years supervisory experience within the logistics / transportation industry preferred.
• Exceptional communication skills (verbal, written, and presentations)
• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)