Opener

Planet Fitness - PF Baseline Fitness; Woodbury (MN); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Health insurance

Flexible schedule

Employee discounts

Advancement opportunities

Dollars for Scholars Program

Free Membership

Job summary

Planet Fitness - PF Baseline Fitness is hiring a Customer Service Representative responsible for member sales and outstanding customer experience. This role involves greeting potential members, managing front desk tasks, and handling member service issues.

Ideal candidates demonstrate strong customer service skills, good work ethic, and basic computer proficiency. The position offers opportunities for advancement, comprehensive benefits including health insurance, and a flexible schedule.

Qualifications

• Strong customer service skills required.
• Basic computer proficiency needed.
• Honesty and good work ethic expected.

Responsibilities

• Greet and meet potential members.
• Handle front desk tasks including answering calls.
• Facilitate member services issues as needed.
• Maintain cleanliness of the club.

Skills

Customer service skills

Listening

Problem solving

Communication

Job description

Benefits

• Opportunity for advancement
• Training & development
• Employee discounts
• Flexible schedule

Job Title

Customer Service Representative

Reports to

Club Manager

Status

Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness