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Planet Fitness - PF Baseline Fitness; Clinton (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free Membership for self and family

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Health Savings Account

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Clinton, IA is seeking a Customer Service Representative to greet members and drive positive experiences at the front desk. You will assist with new member sign-ups, answer questions, and handle scheduling and tours as needed.

The role emphasizes friendly communication, problem solving, and teamwork in a fast-paced club environment. Prior customer service is favored, with basic computer skills and reliability valued.

Qualifications

• Customer service experience is preferred or required.
• Ability to greet and assist members with a friendly demeanor.
• Basic computer proficiency for sign-ups and account updates.

Responsibilities

• Greet/assist potential members and guests.
• Handle front desk tasks: phone, info calls, tours.
• Assist in member check-ins, sign-ups, cancellations and account updates.
• Maintain club cleanliness.

Skills

Customer service

Basic computer skills

Honesty

Strong work ethic

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Employee discounts

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness