Customer Service Representative

ComForCare Home Care (Raleigh, NC)

Lakeville (MN)

Hybrid

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Free uniforms

Bonus based on performance

Flexible schedule

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness is seeking a Customer Service Representative to provide exceptional service to members and prospective members. Responsibilities include greeting members, answering phone calls, and assisting with member check-ins and sign-ups.

The role emphasizes strong customer service skills, problem-solving abilities, and effective communication. Full-time and part-time positions are available, and the company offers various benefits including health insurance and a Dollars for Scholars

Qualifications

Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.

Responsibilities

Greet/meet potential members, providing a great customer experience.
Answer phone calls in a polite and friendly manner.
Assist in member check-ins, sign-ups, cancellations.
Facilitate member services issues and questions.
Help maintain the neatness/cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Benefits

Free uniforms
Bonus based on performance
Flexible schedule

Job Title

Customer Service Representative

Reports to

Club Manager

Status

Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
- Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls and tours
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications