Open Records Clerk

City of Round Rock, TX; Round Rock (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Round Rock, TX seeks an Open Records Clerk to support the timely processing of requests under the Texas Public Information Act. Under supervision, the role handles legal coordination, data gathering, and record redaction with strict confidentiality.

Responsibilities include managing GovQA tracking, training city staff, and maintaining records procedures. A high school diploma and government administrative experience are required or preferred, with potential for notary eligibility within

Qualifications

• High School Diploma or equivalent required.
• Four (4) years of experience in an administrative support role in a governmental entity preferred.
• One (1) year of experience in processing open records requests required.

Responsibilities

• Receives and reviews all open records requests and determines if legal opinion is needed, coordinating with legal as necessary.
• Coordinates dissemination and gathering of information for open records requests across City departments.
• Reviews requested records and redacts confidential information before release.
• Performs photocopying, scanning, and general administrative support duties.
• Maintains and updates Open Records Requests SOPs and trains staff on procedures.

Skills

Administrative support

Data entry

Communication

Confidentiality

Education

High School Diploma or equivalent

Tools

Microsoft SharePoint

Microsoft Teams

Word

Excel

Outlook

Laserfiche

GovQA

Job description

Under general supervision, the Open Records Clerk performs technical, legal, and administrative duties and assists with the management of the official records of the City. Responsible for processing open records requests within the time period mandated by the Texas Public Information Act.

Posted pay range is the starting salary. Pay rate offered is based on experience.

• Receives and reviews all open records requests and makes initial determination as to which requests require a legal opinion and coordinates those requests with legal.
• Coordinates the dissemination and gathering of information for open records requests from all City departments.
• Reviews requested records and redacts or reviews redaction of confidential information prior to releasing documents to the public.
• Conducts photocopying, scanning, and other general administrative support duties.
• Maintains and updates Open Records Requests Standard Operating Procedures.
• Trains personnel across the City on proper records gathering and responses to open records requests.
• Collects and reports data related to open records requests.
• Maintains a high degree of confidentiality on all sensitive information.
• Maintains the City's open records request tracking system (GovQA) to ensure requests are accurately documented, assigned, and completed within statutory deadlines.

• High School Diploma or equivalent.
• Four (4) years of experience in an administrative support role in a governmental entity, with a preference for municipal government.
• One (1) year of experience in processing open records requests required

• Notary Public or ability to obtain within six (6) months of employment
• Intermediate knowledge of modern office software (i.e., Microsoft SharePoint, Teams, Word, Excel, Outlook).
• Preferred knowledge of Laserfiche and GovQA.