OPEN: ERP Business Analyst

Gonorthscope; Seattle (WA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote-friendly

Seattle-area in-person meets

Job summary

NorthScope is seeking an Implementation Specialist to join our remote-friendly team serving food manufacturing clients. You will assist in implementing NorthScope, train users, troubleshoot issues, and coordinate with product and development teams to improve the software.

The role blends customer service with technical configuration and data analysis. Ideal candidates bring ERP experience, strong communication skills, and comfort with SQL Server and Jira.

Qualifications

• Familiarity with ERP and business systems across medium-to-large businesses.
• Experience with financial reconciliation and ledgers helpful.
• Strong written and verbal communication to translate issues into solutions.
• Ability to multitask and adapt to shifting priorities in a multi-disciplinary team.

Responsibilities

• Learn configuration and training on NorthScope software.
• Support implementations and troubleshoot customer issues.
• Coordinate with Implementation, Development, and Product teams.
• Train end users and analyze data to answer questions.
• Document bugs and track progress in project tools.

Skills

ERP knowledge

Problem solving

Communication

Teamwork

Analytical skills

Excel

Education

AA or BA/BS in Business, Accounting, MIS, Computer Science

Tools

Microsoft SQL Server

Jira

Excel (advanced)

Job description

We created NorthScope, an ERP application designed specifically for food manufacturing companies. In addition to providing the software, we also assist in the implementation, and we provide ongoing support and services.

The role of Implementation Specialist is important because we exist to solve customer problems and make their lives easier. One way we do this is by ensuring our software works as intended and that it’s easy to use. Our implementation department is responsible for ensuring our application is correctly installed and implemented and that our customers are using it to its full potential.

Your role would be to work with other members of our implementation team troubleshooting customer support tickets as well as working on new implementations to provide strong process and configuration support for the team. We need help with training, system setup, data analysis, report design and more.

We’re searching for someone with a passion for customer service, who is unhappy with anything but complete success, is comfortable with a variety of technology, and has experience with business systems. We need someone that wants an opportunity to learn more about ERP Business Software while making a positive impact serving customers and exceeding their expectations.

A Day in the Life

Most of your time each day will be spent interacting with customers by helping them use the software more effectively, working on implementation tasks, and troubleshooting issues.

In a typical week, you will work closely with our:

• Implementation Team to help train, support, and implement NorthScope software.
• Development team to elevate software bugs or areas of the software we can improve.
• Product Manager to ensure customer requests are added to the development roadmap.
• Customers and Implementation team to troubleshoot issues, help solve customer problems, train end users, and analyze data to answer questions.

Not every help request comes with perfect information, so this role requires you to be able to think like a business analyst when information is not complete. Someone will excel in this role if they are the type that likes to take on a messy problem from a customer with minimal information and return it solved in a clear and concise manner and enjoys this while working both alone and part of a team.

Duties & Responsibilities

• Learn how to configure and train on the NorthScope software.
• Manage and maintain project management tasks for ongoing implementations.
• Take direction from the Implementation Manager on what to work on and how to be a highly contributing member of the team.
• Learn the basic functionality of Microsoft SQL Server and related tools.
• Provide excellent customer service to our customers by quickly and accurately resolving their support requests
• Update support tickets in JIRA, assign them, prioritize, and keep track of their progress
• Communicate with customers and project leads while they have open issues
• Troubleshoot system issues and resolve them
• Document any discovered software bugs
• Other duties as assigned

Experience & Skills You Must Have

This is a comprehensive list of all the potential areas you will be exposed to. Applicants are expected to have familiarity with everything on the list and work experience withMOSTof them.

• ERP and/or accounting systems for medium-to-large-scale businesses.
• Financial reconciliation experience including an understanding of sub-ledger and general ledger interaction.
• Strong written and verbal communication skills to translate support issues into solutions
• Proven relationship building and interpersonal skills to effectively work within our team
• Excellent analytical and problem-solving skills coupled with a high level of initiative and responsibility.
• Strong interpersonal skills and demonstrated effectiveness working in a team environment.
• Strong Excel experience
• Ability to conform to shifting priorities, demands and timelines.
• Enjoy working in a dynamic, multi-disciplinary team environment.
• AA or BA/BS in Business, Accounting, MIS, Computer Science, or equivalent work experience.

Other Nice to Have Skills

• Microsoft SQL Server
• Experience with Jira
• Experience with accounting software
• Work or educational background in tax preparation, financial report reading and analysis

Key Result Areas

This section identifies the measurable areas of the job that you will be reviewed on:

Within the first 30 days

• Complete the reading of the 3 required books
• The Go Getter
• QBQ
• Accounting Made Simple
• Good attendance and on-time record
• Good record of recording time and adhering to NLP procedures
• Demonstrate a high level of accuracy and attention to detail in everything you do
• Begin assisting your team with support ticket legwork (see weekly progression in the number of tickets you are assisting with)
• Can lead a customer facing training on NorthScope software navigation
• Reproducing software bugs and writing them up as development items

Within the first 60 days

• Good attendance and on-time record
• Good record of recording time and adhering to NLP procedures
• Demonstrate a high level of accuracy and attention to detail in everything you do
• Noticeable improvements in your ability to handle more complex tasks
• Meeting minimum billable goals with an upward trend
• Can lead a training on basic transactions in NorthScope
• Communicating with customers and project leads while they have open issues

Within the first 90 days

• Good attendance and on-time record
• Good record of recording time and adhering to NLP procedures
• Demonstrate a high level of accuracy and attention to detail in everything you do
• Meeting minimum billable goals
• Ability to complete your own support tickets
• Provide excellent service to your department by quickly and accurately resolving their requests.

Our Culture

Everything we do is a reflection of our core values. Therefore, we ask that you view our culture to ensure we’re a good fit for you, just as you are for us before submitting an application.

The Fine Print

The work is primarily remote. However, we do regularly meet in person, so we are only looking for candidates in the greater Seattle area.

Direct applicants only, please (no recruiters).