Open Access Coordinator

US Digestive Health; Lansdale (Montgomery County); On-site; USD 42,000 - 52,000; Full time

Job summary

US Digestive Health is seeking an Open Access Coordinator to manage referrals and recalls, coordinating scheduling through the Open Access program. You will interact with patients via calls, texts, letters, and MyLGHealth messages to facilitate timely appointments.

Ideal candidates have medical office experience, strong communication, and proficiency with Microsoft Office; EPIC experience is a plus. This is a full-time on-site role in a medical office setting.

Qualifications

• High School Diploma or GED Equivalent.
• MA preferred.
• Medical office experience preferred.
• Bilingual is a plus.
• Skills in Microsoft Office (Outlook, Teams, Excel) preferred.
• Previous EPIC experience is preferred.

Responsibilities

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Skills

Customer service

Communication

Microsoft Office

Bilingual

Medical office experience

EPIC experience

Education

MA

High School Diploma or GED

Tools

EPIC

Job description

Summary/Objective

Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator will work on Open Access Referrals and Recall lists to help patients schedule through the USDH Open Access Program.

Description

Summary/Objective

Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator will work on Open Access Referrals and Recall lists to help patients schedule through the USDH Open Access Program.

Essential Functions

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Competencies

• Excellent customer service.
• Ability to work cooperatively with managers and peers.
• Excellent oral and written communication skills are required.

Supervisory Responsibility

None

Work Environment

This job operates in a professional medical office environment, utilizing standard office equipment.

Physical Demands

The physical demands include sitting for long periods of time, repetitive hand movement due to extended computer use, and extensive phone and computer usage.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

Some intermittent travel may be required for training.

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

Requirements

• High School Diploma or GED Equivalent
• MA
• Medical office experience preferred.
• Bilingual is a plus.
• Skills in Microsoft Office (Outlook, Teams, Excel) preferred.
• Previous EPIC experience is preferred.