Ontario Reign - Account Executive, Group Sales

AEG Worldwide; Ontario (CA); On-site; CAD 39,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid holidays

Vacation and sick time

Company paid life insurance

Parental leave

401k with 3% match

Flexible spending accounts

Job summary

Ontario Reign is seeking an Account Executive for Group Ticket Sales to grow revenue with Inland Empire organizations and families. The role requires building business relationships, making outbound calls, and presenting to clients during regular hours and event nights.

You will develop sales strategies, manage accounts, and contribute to customer experiences at games and events while collaborating with marketing and operations. This full-time position offers growth within the team.

Qualifications

• A minimum of 2-4 years of related experience.
• High School Diploma or equivalent; BA/BS degree preferred.
• Evenings, weekends and holidays may be required in this role.

Responsibilities

• Generate group ticket revenue using various sales methods including cold calls, appointments, and networking.
• Manage accounts to exceed sales goals; conduct a high volume of new business calls daily.
• Prospect and network to develop new business and deliver client presentations.
• Respond promptly to inbound/outbound inquiries with high-level customer service.
• Perform game-day duties and operate ticket sales booths as needed.
• Attend team and community events to maximize sales opportunities.
• Provide ongoing sales reports and status updates to management.

Skills

Customer service

Communication

Presentation skills

Organization

Interpersonal

MS Office

Confidential information handling

Ticket software knowledge

Education

High School Diploma or equivalent

Tools

Archtics/Ticketmaster

MS Word/Excel/Outlook

Job description

The Ontario Reign are where player development, community, and the future of hockey come together. As the American Hockey League affiliate of the LA Kings, the Reign play a critical role in developing the next generation of NHL talent while delivering one of the most exciting live sports experiences in the Inland Empire.

Owned by AEG, the Reign are powered by a passionate team that takes pride in what they build on game nights and every day in between. We are a fast-paced, collaborative organization built around creativity, community, and the energy of live sports. From supporting player development and hockey operations to marketing, entertainment, and fan engagement, every role contributes to shaping the Reign experience both on and off the ice.

Working for the Ontario Reign means being part of a team where ideas are welcomed, hard work is recognized, and every day brings something different. Whether you are looking to grow your career in sports and live entertainment, learn the business of hockey, or help create memorable experiences for our fans and community, the Reign offer an environment where your work makes a real impact while being part of the Kings and AEG.

Job Summary

The Account Executive, Group Ticket Sales sells group tickets to Ontario Reign games to various organizations and companies. The Account Executive seeks to develop business relationships to gain revenue by selling group tickets to Inland Empire businesses and families for the Ontario Reign Hockey Club of the American Hockey League (AHL). He/she will work during regular office hours and/or event hours including evenings, weekends, and holidays. A core function of the Account Executive, Group Ticket Sales is to proactively generate new revenue through outbound calls, client meetings, customized emails, prompt responses to inbound calls, team-related events, upselling, cross-selling, and generating referrals

Essential Functions

• Generate group ticket revenue using all sales methods, including cold calls, face-to-face appointments, arena tours, prospecting, and networking.
• Manage accounts to exceed established sales goals. Conduct a high volume of new business calls every day.
• Proactively prospect and network to generate new business relationships; host client meetings and give presentations to potential clients on a regular basis.
• Provide prompt, thorough, and courteous responses to all inbound & outbound customer communication – phone calls, emails, mail, etc. Maintain a high level of customer service to existing and new clients.
• Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables.
• Attend team, community, and other events for purpose of maximizing sales opportunities.
• Provide sales reports and contact status back to management on a daily and weekly basis during Goal Setting Meetings.

Specific Job Knowledge Skills and Ability

The Account Executive, Group Sales must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:

• Excellent customer service skills
• Outstanding listening, written, and verbal communication skills
• Quality presentation skills – ability to create, analyze, interpret, and present reports and correspondence
• Highly organized, resourceful, detailed-oriented, quick learner with good time management skills
• Ability to professionally communicate and interact with all levels of management and clients
• Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
• Ability to professionally handle highly sensitive and confidential information
• Knowledge of Archtics/Ticketmaster or other ticket software preferred

Qualification Standards

Education

• High School Diploma or its equivalency (BA/BS Degree Preferred)

Experience

A minimum of 2-4 years of related experience

Payscale: $20.23 +commission

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits Full-time : We offer a comprehensive benefits package that includes:

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG’s policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.