Onsite Warehouse Support Specialist

Shipbobinc; Roanoke (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days

401K Match

Comprehensive Benefits

Company culture on Instagram

Job summary

ShipBob is seeking an Onsite Merchant Support Specialist at our Roanoke, TX fulfillment center. You will monitor inventory control, partner with leadership, and resolve merchant requests on-site to support scalable operations.

The role requires at least 2+ years in ICQA within a 3PL/warehousing environment, with proficiency in WMS and RF scanners. You will work a 8-10 hour shift, lifting up to 50 lbs, in a fast-paced setting at 2740 Westport Pkwy.

Qualifications

• Requires 2+ years experience with ICQA processes in a 3PL or warehousing setting.
• Proficiency with Warehouse Management System software.
• Experience using an RF Scanner is preferred.
• Ability to work independently on-site and communicate effectively with customers or vendors.

Responsibilities

• Run daily cycle counting and inventory control per SOPs.
• Investigate inventory discrepancies and report significant variances to OSS Area Manager and Operations Manager on-site.
• Perform physical location checks to ensure quality and reconcile variances within a 24-hour SLA.
• Identify root causes of inventory adjustments and lead corrective actions.
• Conduct audits and fulfill merchant requests related to inventory within the site.
• Respond to merchant requests via ticketing system within a 2-hour SLA.
• Communicate operational updates to the OSS Area Manager and leadership.
• Present weekly performance reports during business reviews with center leaders.
• Comply with food safety and regulatory policies and maintain product safety and traceability.

Skills

Independent worker

Time management

Attention to detail

Communication skills

Interpersonal skills

Adaptability

Physical ability to lift 50lbs

Tools

Warehouse Management System

RF Scanner

Job description

As a member of theShipBobTeam, you will...

• Grow with an Ownership Mindset:We champion continuous learning and innovation.You'lltake on real problems,create tangiblesolutions,anddrive results that move the needleforShipBob,our merchants, and for your own professional growth.Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike:AtShipBob,leaders areaccessible;feedback flows in both directions, andeveryone, regardless of their seniority or role, steps up to help when needed.We hold each other tohigh standardsbecause we trust each other to meet them.That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose:We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location 2740 Westport Pkwy, Roanoke, TX 76177

Hours 8am-4:30pm, Monday-Friday

Role Description

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality.

What you’ll do

• Run daily cycle counting and inventory control processes according to written SOP’sutilizingpartner resources.
• Investigate inventory discrepancies reported by the Merchant Support teamand report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
• Perform physical location checks to ensure quality and reconcile inventory varianceswithin a 24-hour SLA.
• Determine root cause of inventory adjustments and lead efforts to correct.
• Perform audits or other actions requested by merchants within the site.
• Respondand resolvemerchantfacing requestsvia ticketing systemaround inventory related issueswithin2-hour SLA.
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.
• Communicate updates and relay important operational information about merchantsdirectly to OSS Area Manager.
• Presentweekly performance reports during business review with leaders from partner fulfillment center.
• Comply with all food safety and compliance policies and regulations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner thatmaintainstheir safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability throughaccuraterecord-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Other duties/responsibilitiesas necessary.

What you’ll bring to the table

• 2+ years of experience with ICQA processesin a 3PL or warehousing environment.
• Proficiencywith Warehouse Management System software.
• Experience using an RFScannerpreferred.
• Demonstrated ability to workindependently without direct supervision on-site.
• Possesses effective written and verbal communication skills; displays reading comprehension skills.Experience communicating directly with customers or vendors preferred.
• Excellenttime-managementandprioritizationskills.
• Excellent attention todetail.
• Strong interpersonal skills, ability tomaintaina professionaldemeanorand build rapportwith team members.
• Comfortable in a fast-paced andhighlyadaptive environment.
• Ability to lift50lbs.without any health limitations.
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pullfrequently.

Perks & Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>> Check us out on Instagram ( @lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of up to $50,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment is not the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page https://www.shipbob.com/careers/culture/.

About Us

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.