Onsite UCC Engineer

AVI-SPL

San Diego (CA)

On-site

USD 91,000 - 118,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Paid holidays

Training opportunities

Job summary

A digital solutions provider in San Diego is seeking an Onsite UCC Engineer. This role involves the planning and deployment of Unified Communications systems, supporting customers onsite, and collaborating with project managers. Candidates should have 3+ years of experience in videoconference support and strong communication skills. A competitive salary and benefits package are offered.

Qualifications

3+ years of experience in videoconference room deployment.
Experience configuring and troubleshooting Cisco switches.
Ability to produce technical documentation.

Responsibilities

Plan, design, and deploy Unified Communications systems.
Create detailed design documents.
Provide on-premises support for customers.

Skills

Excellent communication skills

Structured problem-solving

Time management

Basic AV network troubleshooting

Video conference support

Education

Bachelor’s Degree in Computer Science or related field

Tools

Cisco

Zoom

ServiceNow

Job description

4 days ago Be among the first 25 applicants

This range is provided by AVI-SPL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$91,000.00/yr - $118,000.00/yr

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite UCC Engineer is primarily responsible for the planning, design, and deployment of Unified Communications systems. This role will be responsible for implementing and integrating on premise or cloud-based UCC solutions, of complex of large scale, on a customer’s premise or remotely, within the candidate’s career discipline (Cisco, Zoom, Polycom, etc). The role will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

Support appropriate solutions based on existing environment, create detailed design documents, evaluate and test new and evolving technologies and performance.
Collaborate with Project Managers throughout the implementation process.
Creation and maintenance of project and technical documentation.
Assist in Deployment, Integration & Testing of UC&C infrastructure within the client environment.
Work closely with internal and external stakeholders on products and implementations as needed.
Participate in key projects of client to provide recommendations and guidance for system migrations
Provide basic project coordination for in-house projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures
Development & Documentation of Customer Network Connectivity Design
Development & Documentation of Services Deployment Model (Hosted/Managed)
Provide required job progress reports to all internal and external stakeholders. Raise any issues to Management for proper escalation.
Coordination of project tasks, and changes
Ability to research and plan an optimal upgrade or change strategies
Ability to research and answer product specific technical questions within the candidate’s career discipline (Cisco, Microsoft, Polycom, etc)
Assist helpdesk with configuration changes and troubleshooting as necessary
Work with Engineers

WHAT WE’RE LOOKING FOR

Must-Haves:

Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
Self-starter capable of working independently and ensuring to meet deadlines
Excellent communication and interpersonal skills, both verbal and written.
Ability to balance multiple tasks with changing priorities
Excellent structured problem-solving skills
Demonstrate time management skills with attention to detail
Ability to troubleshoot basic AV network and connection issues
Ability to use software to produce documents and perform analysis work
Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints
Must have
3+ years of experience with: deployment and support of videoconference rooms, configuration and troubleshooting of Cisco switches via CLI, support of on-prem and/or SaaS video service provider (Zoom, WebEx, Google Meet, etc.)
Excellent spreadsheet skills - filters, pivot tables, low-level data analysis
Excellent troubleshooting/isolating issues with video quality problems and network problems
Excellent trouble ticketing skills (ServiceNow, excellent documentation and clear follow-up and next steps)
Strong communication skills: Vendor communication skills (hardware and service provider), Slack, Outlook
Valid Drivers License

Nice-To-Haves:

Cisco CCNP certification (Enterprise and/or Collaboration)
Bachelor’s Degree in Computer Science, Computer Engineering, Electrical Engineering or related field
Knowledge of Splunk (queries and creating dashboards)
Knowledge of Crestron programming
Knowledge of Biamp DSP configuration
Knowledge of automation (e.g. scripting via Python)
knowledge and troubleshooting experience with WLAN technologies

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Pay Type

Min Base

Max Base

$91,000

$118,000

Seniority level