Onsite TS/SCI Product Support Engineer for DoD Systems

ClearBridge Technology Group; Maryland; On-site; USD 150,000 - 210,000; Full time

Job summary

ClearBridge Technology Group is seeking a Product Support Engineer for a full-time onsite role in Annapolis Junction, MD to support DoD mission software programs.

In this position you will provide Tier III support for deployed AET products, serve as the main liaison between the customer’s operations team and internal product support, development, and in-service engineering groups, and focus on sustainment, releases, installation, upgrades, and field issue investigation.

Qualifications

• Active Top Secret / SCI clearance with CI Polygraph required. Full Scope Polygraph preferred.
• 5+ years in a customer-facing technical role such as Product Support Engineer, Support Engineer, Field Service Representative, System Administrator, System Engineer, or Systems Integrator.
• Strong Red Hat/Linux experience, including Linux command line, Bash scripting, logs, system errors, configuration files, and production troubleshooting.
• Experience administering and troubleshooting Java applications.
• Strong troubleshooting skills using logs, system behavior, configuration details, and other technical evidence.
• Experience supporting product sustainment, production issues, releases, patches, upgrades, deployments, and configuration changes.
• Experience supporting Linux and Windows virtual machines.
• Experience with web application environments and web servers such as Jetty, Apache, or IIS.
• Ability to read JavaScript and execute basic SQL queries using MySQL or Microsoft SQL Server.
• Understanding of networking, sockets, web methods, PKI, certificates, and key management.
• Experience creating technical documentation, support procedures, SOPs, and status reports.
• DoD 8140-compliant certification such as CompTIA Security+ or Network+.

Responsibilities

• Provide Tier III support for deployed DoD software products.
• Interface between customer operational teams and internal product support, development, and in-service engineering teams.
• Focus on product sustainment, release support, software installation and upgrades, field issue investigation, and advanced troubleshooting.
• Create and maintain technical documentation, SOPs, and status reports.

Skills

Top Secret / SCI clearance

Red Hat / Linux

Java troubleshooting

Scripting (Bash)

Linux / Windows VMs

Web servers (Jetty / Apache / IIS)

SQL (MySQL / MS SQL)

Networking / PKI / certificates

Technical documentation

DoD 8140 certifications (Security+ / N

Education

Bachelor’s degree in a related technical field

Job description

ClearBridge Technology Group is seeking a Product Support Engineer for a full-time onsite role in Annapolis Junction, MD to support DoD mission software programs.

In this position you will provide Tier III support for deployed AET products, serve as the main liaison between the customer’s operations team and internal product support, development, and in-service engineering groups, and focus on sustainment, releases, installation, upgrades, and field issue investigation.