Onsite Tier 1 Tech Support Specialist

VXI; Union City (GA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay $17.50/hr

Bonus opportunities after training

Employee Referral Program

Career growth opportunities

Team-oriented work environment

Job summary

VXI Global Solutions is seeking a dependable Technical Support Representative (Tier 1) to be the first contact for customers in Morrow, GA. You will handle inbound calls for internet and account issues, perform basic troubleshooting, and document interactions for ticketing and escalation.

The role requires a high school diploma or GED and 1–2 years of customer service experience, with training starting soon. Onsite schedule and potential bonuses are included in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service or contact center experience preferred.
• Strong customer service, communication, active listening, and probing skills.
• Able to diagnose and resolve basic hardware, software, internet, and network issues.
• Proficient navigating multiple systems and screens while assisting customers.

Responsibilities

• Handle inbound calls for internet service interruptions, technical issues, billing, and account-related questions.
• Perform basic troubleshooting for internet, hardware, software, connectivity, and usage-related concerns.
• Diagnose issues using approved tools, scripts, and troubleshooting procedures.
• Create, update, and manage trouble tickets and escalate unresolved or complex issues as needed.
• Accurately document customer interactions, troubleshooting performed, and resolutions.

Skills

Customer service

Communication

Active listening

Probing skills

Troubleshooting

Documentation

Multitasking

Typing 30 WPM

Education

High school diploma or GED

Tools

Windows OS

Job description

VXI Global Solutions is seeking a dependable Technical Support Representative (Tier 1) to be the first contact for customers in Morrow, GA. You will handle inbound calls for internet and account issues, perform basic troubleshooting, and document interactions for ticketing and escalation.

The role requires a high school diploma or GED and 1–2 years of customer service experience, with training starting soon. Onsite schedule and potential bonuses are included in a fast-paced environment.