Onsite Technical Support Specialist (Tier 1)

VXI; Fayetteville (GA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities after training

Employee Referral Program

Career growth opportunities

Job summary

VXI Global Solutions is hiring a Technical Support Representative (Tier 1) to work onsite in Morrow, GA. You will be the first contact for customers with internet issues, billing questions, and account needs, performing basic troubleshooting and creating tickets to resolve problems.

Earn competitive hourly pay with paid training, plus opportunities for referral bonuses and career growth. Must be able to work full-time onsite and meet performance expectations.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience.
• Experience in technical support preferred.
• Strong communication and problem-solving abilities.
• Ability to type at least 30 WPM with 90% accuracy.

Responsibilities

• Handle inbound calls for internet service interruptions, technical issues, billing, and account questions.
• Perform basic troubleshooting for internet, hardware, software, connectivity, and usage concerns.
• Diagnose issues using approved tools, scripts, and troubleshooting procedures.
• Create, update, and manage trouble tickets and escalate unresolved or complex issues.
• Accurately document customer interactions, troubleshooting performed, and resolutions.
• Navigate multiple systems and screens efficiently while assisting customers.
• Maintain awareness of service outages and customer-impacting events.
• Work toward first-call resolution while delivering accurate, courteous, and professional service.

Skills

Customer service

Troubleshooting

Active listening

Communication skills

Typing 30 WPM

Education

High school diploma or GED

Tools

Microsoft Windows

Job description

VXI Global Solutions is hiring a Technical Support Representative (Tier 1) to work onsite in Morrow, GA. You will be the first contact for customers with internet issues, billing questions, and account needs, performing basic troubleshooting and creating tickets to resolve problems.

Earn competitive hourly pay with paid training, plus opportunities for referral bonuses and career growth. Must be able to work full-time onsite and meet performance expectations.